Mobile Crisis Dispatch Team Lead

RHA Health Services, LLC; Asheville (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Payactiv

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k) retirement savings program

Wellbeing programs

CPR, first aid, job-specific training

Job summary

RHA Health Services, LLC is hiring a Mobile Crisis Dispatch Team Lead in Asheville, NC. The role oversees a multidisciplinary team delivering crisis response across residential, school, workplace and community settings.

You will supervise dispatchers, manage on-call coverage, and ensure timely coordination of services and documentation. The ideal candidate has strong communication, supervisory skills, and experience in behavioral health services.

Qualifications

• Leads the Mobile Crisis Dispatch Team to provide timely crisis response.
• Coordinates with residential, school, workplace and community settings.
• Requires qualifications or licensure per service definition (QP/CCAS/CCS) or relevant MH/DD/SA education.

Responsibilities

• Supervise dispatchers and coordinate team coverage.
• Assist with crisis phone calls and on-call coverage.
• Interview, hire, and train staff; manage performance and conduct coaching.
• Ensure Service Authorization Requests are completed and PCPs are implemented.
• Maintain daily service notes and required documentation.

Job description

We are hiring for:Mobile Crisis Dispatch Team LeadType:RegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!The individual in this position supervises the dispatchers of the Mobile Crisis Team. This individual will assist with answering crisis phone calls, personnel matters, interviewing, hiring, filing and data entry, and covering shifts if needed along with other tasks as determined necessary. The position is typically 9a-5p M-F but will result in additional hours as needed to cover shifts during unexpected absences of other staff.Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person’s Person Centered Plan. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Supervision is provided according to supervision requirements. Supervises and directs the work of others to provide quality services Certain services require additional training, experience, education and/or licensure.Calling all compassionate and caring behavioral health licensed professionals who are looking to partner with a community-based service provider offering mental health and substance abuse services where individuals live and work. RHA Behavioral Health Services is looking for dedicated Behavioral Health Team Leaders to lead an interdisciplinary healthcare team providing support to individuals in residential, school, workplace and community settings.In this dynamic and rewarding role, there is an emphasis on creating interventions that are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning for the client in the community. If you’re looking for an opportunity to truly make a difference in the lives of the people that you serve then consider RHA Behavioral Health Services where we put people first!Behavioral Health Team Leaders Serve as the primary team leader supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person’s Person Centered Plan.Additional responsibilities of the Behavioral Health Team Leader include:Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer need and the PCP.Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems.Completes Service Authorization Requests as needed and ensure that current service authorization is in place prior to the provision of any serviceProvides clinical supervision to all employeesMinimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development.Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service.If you are ready to make a difference in the lives of others please apply!Our ideal Team Leader is a professional who is an excellent communicator and listener with strong therapeutic skills who works well as part of an interdisciplinary team and runs open and productive therapy sessions. You must also excel at behavioral interviewing techniques to uncover service user needs and be able to anticipate these needs.Additional Requirements Include:May be required to be a Qualified Professional as defined by the service definition requirements. Qualified Professional is defined as an individual who is:(a) an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS);or (b) a graduate of a college or university with a Master’s degree in a human service field and has one year of full-time post-graduate degree accumulated MH/DD/SA experience with the population served;or (c) a graduate of a college or university with a bachelor’s degree in a human service field with two years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served; or(d) A graduate of a college or university with a bachelor’s degree in a field other than human services with four years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served. Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being providedGeneral working knowledge of the human services delivery system in North CarolinaValid driver’s license, auto insurance and reliable transportationAbility to pass a drug screen and background checkAbility to lift between 20 and 50 pounds and meet the physical requirements of performing CPR and therapeutic holdsEmployee supervisory experience preferredExperience with Electronic Medical Records (EMR) preferredPre-employment screening:Complete criminal backgroundName checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)Drug testingEducation verification and other credentialing based on position requirements.Proof of employment history or references (if required)Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.We offer the following benefits to employees:Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!Employee perks and discount program: to help you save money!Paid Time Off (full-time employees only)Health/Insurance (full-time employees only)401(k) retirement savings programWellbeing Programs: Physical, Emotional and FinancialChronic Disease management programs for hypertension and diabetes (for qualifying employees)Training: Free CPR, first aid, and job-specific training opportunities*contract/contingent workers and interns do not qualify for any of the above benefitsEEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.About RHA:At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.If you are ready to make a difference in the lives of people we serve and support apply to join the team today.