Mobile Crisis Case Coordinator

Bestcaretreatment; Prineville (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

Bestcaretreatment is seeking a Mobile Crisis Counselor to respond to mental health crises in Prineville, Oregon. The role involves mobile crisis response, coordinating with other agencies, and providing guidance to a Peer team member. Candidates must have a relevant Bachelor’s degree or equivalent experience in substance use disorders along with strong communication and crisis intervention skills. The position requires maintaining client confidentiality and offers an opportunity to work in a collaborative team environment.

Qualifications

• Must have 3 years of full-time SUD experience and at least one year in administrative capacity.
• Continuous abstinence for 2 years is required for individuals recovering from SUD.
• Knowledge of program planning, fiscal management, and community resources is essential.

Responsibilities

• Respond to crisis calls and assess client service needs.
• Provide mobile crisis response and risk assessments.
• Document services in the EHR accurately and on time.

Skills

Crisis intervention

Risk assessment

De-escalation techniques

Strong communication

Team collaboration

Problem-solving

Education

Bachelor’s degree in a relevant field

HSD or equivalent with 5 years SUD experience

Tools

MS Office 365

EHR databases

Job description

Description

The Mobile Crisis Counselor is responsible for responding to crisis calls with the Mobile Crisis Peer, assessing the situation to determine client service needs, eligibility, and appropriateness of services, and making referrals or coordinating with other agencies to obtain services for clients and their families as necessary. In addition, this position provides guidance and direction to the designated Peer team member in alignment with BestCare policies and procedures, all regulations, and best practices.

Key Responsibilities

• Provide mobile crisis response (including after-hours), crisis intervention, and risk assessments for individuals experiencing mental health crises.
• Gather information from clients and collateral sources to assess risk of harm to self/others and recommend safety planning and/or higher levels of care.
• Use de-escalation techniques and assess scene safety; request law enforcement support when appropriate.
• Partner with the Mobile Crisis Peer and provide guidance on completing comprehensive client safety plans.
• Coordinate referrals and linkages to mental health treatment, social services, respite, and other community resources.
• Consult and communicate with emergency departments, treatment providers, and other community partners to support care coordination.
• Maintain professional boundaries; uphold client rights; comply with mandatory reporting requirements.
• Document services in the EHR accurately and on time; review/approve crisis documentation completed by the Peer team member.
• Complete appropriate client follow-up as required and maintain ongoing communication with other providers.
• Work effectively in a fast‑paced, changing environment and collaborate as a positive, team‑oriented member.

Requirements

Education and/or Experience

• A Bachelor’s degree in a relevant field and three (3) years of paid, full‑time SUD experience with at least one year in a successful administrative/supervisory capacity.
• Assoc. degree in relevant field + four (4) years of paid, full‑time SUD experience with at least one year in a successful administrative/supervisory capacity.
• HSD (or equivalent) plus five (5) years of paid, full‑time SUD experience in the field of substance use disorders and withdrawal management, with at least one year in a successful administrative, supervisory capacity.
• For individuals recovering from a substance‑use disorder, must have maintained continuous abstinence/sobriety for the previous two (2) years.

Licenses and Certifications

• CADC‑II required for SUD programs, QMHA‑II for MH programs.
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

Preferred

• Bachelor’s degree in relevant field + 3 years of paid, full‑time SUD/MH/BH experience with at least one year in a paid administrative/supervisory capacity.
• Bilingual in English/Spanish a plus.

Required Competencies

• Knowledge and experience that demonstrates effective program planning and budgeting, fiscal management, supervision/performance assessment/performance management of program staff, data collection/use, reporting, program evaluation, quality assurance, and developing and coordinating community resources.
• Meet the standards laid out in the Oregon Administrative Rule (415‑050) for clinical supervisor: Knowledge and experience demonstrating competence in leadership, wellness, oversight and evaluation of services, staff development, stabilization and care coordination planning, case management and coordination, utilization of community resources, group, family and patient therapy or counseling, documentation and rationale for services to promote intended outcomes and implementation of all provider policies.
• Ability to build and lead positive, collaborative, and high‑performing teams.
• High proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software.
• Ability to develop and maintain community resources and relationships.
• Ability to network with all resources to provide the best customer service.
• Strong interpersonal and customer service skills.
• Strong communication skills (oral and written).
• Strong organizational skills and attention to detail, accuracy, and follow‑through.
• Excellent time management skills with a proven ability to meet deadlines.
• Critical thinking skills.
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes.
• Ability to build and maintain positive relationships.
• Ability to function well and use good judgment in a high‑paced and at times stressful environment.
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively.
• Ability to work effectively and respectfully in a diverse, multi‑cultural environment.
• Ability to work independently as well as participating as a positive, collaborative team member.