Mobile Associate, Store-in-Store, Retail Sales

T-Mobile; Midland (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches access

Job summary

T-Mobile in Michigan is seeking Mobile Associates, Store-in-Store, to bring the T-Mobile brand to life within National Sales partner locations. You will engage customers, educate them on products, and demonstrate solutions in a high-traffic environment.

You will identify customer needs, use digital tools, and provide exceptional service to reach sales goals while learning store operations and onboarding customers to the T-Mobile app.

Qualifications

• Experience in customer-facing sales or retail preferred.
• Ability to educate customers and demonstrate solutions.
• Comfort using digital tools and store processes.

Responsibilities

• Interact with customers in a high-traffic retail environment and demonstrate value of T-Mobile solutions.
• Use digital self-serve tools to guide customers and onboard them to the app.
• Complete training on in-store experiences, products and processes; stay customer-ready.

Skills

Customer focus

Sales

Communication

Teamwork

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and