Mobile Associate, Store-In-Store - Retail Sales

T-Mobile; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you'll be the face of the brand in busy partner locations, engaging with customers and showcasing innovative solutions. Your ability to connect on a personal level will help deepen customer relationships and ensure satisfaction. With a strong focus on training and career growth, this position offers a competitive hourly wage with the potential for significant incentives and benefits. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Annual Stock Grant

Childcare Subsidy

Discounts on Mobile Services

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Provide exceptional service and build customer relationships.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates aim to exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for customer onboarding. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, including securing kiosk assets and reporting lost keys or assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
5. Build relationships with nearby leadership and teams to support customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred. Required

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals. (Required)
• Team Building: Willingness to work alongside peers and store leaders, sharing best practices. (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Pay and Benefits

Hourly Base Pay: $17.50

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay. After training, they can promote to Mobile Expert with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, disability, insurance options, and discounts on mobile and internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to an inclusive workplace. T-Mobile USA, Inc. is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.