Mobile Associate, Store-In-Store - Retail Sales

T-Mobile; Florida; On-site; USD 19,889 - 28,326; Part time

Benefits offered by this job

Annual Stock Grant

Medical, dental, vision insurance

Paid time off and holidays

Employee discounts on mobile services

Job summary

A leading telecommunications provider is seeking a Mobile Associate to engage with customers in-store and promote T-Mobile solutions. Candidates should have a high school diploma and at least 6 months of customer service experience. This role involves building rapport with customers, using digital tools to enhance their experiences, and achieving sales targets in a fast-paced environment. Competitive compensation includes base pay, training pay, annual incentives, and extensive benefits.

Qualifications

• Passionate customer advocate with the desire to connect and have fun with customers.
• Willing to work with peers and leaders, share best practices and resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced environment.

Responsibilities

• Engage proactively with customers in a high-traffic retail setting.
• Use digital tools to communicate effectively and educate customers.
• Complete training on products and processes to be Customer Ready.
• Maintain a customer-obsessed approach with a friendly demeanor.
• Build relationships with leadership and teams for customer support.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding content to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Partner with nearby store locations to properly onboard customers. Participate in skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to the manager.
• Maintain a customer-obsessed approach. Be passionate, friendly, and engaging with customers; connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Ability to perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
• Education
• High School Diploma/GED (Required)
• Work Experience
• 6 months of customer service and/or sales experience; retail environment preferred (Required).
• Knowledge, Skills and Abilities
• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with customers; balance customer experience with performance goals (Required).
• Team Building: Desire to be part of the T-Mobile store team; willing to work with peers and leaders, share best practices, and resolve customer issues (Required).
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced environment (Required).
• Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel: Travel Required (Yes/No): No

DOT Regulated: DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder – it’s more like a jungle gym of possibilities. We love helping our employees grow in their careers, because it’s that drive to aim high that drives our business and our culture forward. By applying for this opportunity, you’re living our values while investing in your career growth – and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email [e-mail] or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.