Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA; Dallas (TX); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Mobile service discounts

Home internet discounts

Résumé du poste

T-Mobile USA is expanding its Store-in-Store team in Dallas, TX. You will greet and educate customers, demonstrate products, and help people stay connected in a fast-paced retail setting.

The role emphasizes enthusiastic customer interactions, product knowledge, and achieving sales results while upholding T-Mobile standards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsabilités

• Proactively engages with customers in a high-traffic retail setting and educates on products and benefits.
• Complete training on store-in-store processes, products, and systems; participate in skills practice and store operations.
• Build rapport, attract customers, and drive sales while delivering exceptional service.

Connaissances

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Needs Identification

Formation

High School Diploma

Description du poste

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences-both for our people and for our customers. Your mission: bring your full self to work each day. That's where you come in. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most!

Job Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.

Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.

At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Education and Work Experience

High School Diploma/GED (Required) 6 months of customer service and/or sales experience, retail environment. (Preferred)

Skills

• Communication (Required)
• Relationship Building (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)
• Customer Satisfaction Management (Required)
• Product Knowledge (Required)
• Leadership (Required)
• Customer Referrals (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• Consultative Selling (Required)
• Customer Service (Required)
• Customer Engagement (Required)
• Coaching (Required)
• Customer Needs Identification (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Hourly Base Pay

$18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

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