Mobile Associate, Store-in-Store - Retail Sales

T-Mobile US Inc.; Clarksville (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA is seeking a Store-in-Store Mobile Associate to be the face of the brand in a warehouse/club kiosk setting. You will engage customers, educate on products, and showcase the value of member benefits while delivering outstanding experiences.

You will complete training on the store-in-store experience, learn new skills, and continually improve to meet customer needs in a fast-paced environment. Education: High School Diploma or GED; 6 months of customer service or retail experience

Qualifications

• 6 months of customer service or sales experience.
• Customer satisfaction: Focused customer advocate who loves helping customers.
• Team building: Desire to be part of the groundbreaking T-Mobile store team.
• Retail sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction.

Skills

Customer service

Sales

Retail experience

Customer satisfaction

Team building

Retail sales

Education

High School Diploma / GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This is your signal. It's better over here.

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences-both for our people and for our customers. Your mission: bring your full self to work each day.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities:

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.

Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.

At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Education:

High School Diploma / GED (Required)

Skills and Experience:

6 months of customer service and/or sales experience, retail environment (Preferred). Customer satisfaction: Focused customer advocate who loves having fun with our customers. Effective at balancing customer experience and performance goals (Required). Team building : Desire to be a part of the groundbreaking T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing knowledge, while serving customers and providing resolutions to issues (Required). Retail sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).

Eligibility & Requirements:

• At least 18 years of age
• Legally authorized to work in the United States

Travel :

Travel Required (Yes/No): No

DOT Regulated :

DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): No

Hourly Base Pay:

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits:

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligib

At T-Mobile, we're people-focused and purposeful . If you're looking for a career with real growth, unlimited earning potential, and unbeatable perks ,