Mobile Associate, Store-in-Store

T-Mobile; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Mobile Associates to join their Retail Team. In this exciting role, you will engage actively with customers in a vibrant retail environment, showcasing innovative solutions and ensuring a superior customer experience. With a commitment to employee growth, this role offers competitive compensation, including a guaranteed minimum pay, training, and numerous benefits. If you are passionate about customer satisfaction and thrive in a fast-paced environment, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Employee Discounts

Stock Grants

Qualifications

• 6 months of customer service and/or sales experience required.
• Passion for customer satisfaction and ability to connect with customers.

Responsibilities

• Engage with customers using digital tools to showcase solutions.
• Provide exceptional customer service by building rapport and trust.

Skills

Customer Service

Sales Experience

Relationship Building

Digital Tools Utilization

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. They excel in building relationships, understanding customer needs, and demonstrating solutions to ensure a superior customer experience.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, utilizing digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools, identify customer needs, and recommend solutions to deepen relationships and enhance satisfaction.
3. Complete training on store operations, products, and systems; review personal results and promotions to stay customer-ready.
4. Provide exceptional customer service by building rapport, trust, and loyalty, and proactively reaching out to potential customers.
5. Support store operations, including opening and closing procedures, and report any issues with assets or keys.
6. Build relationships with nearby teams to support the customer experience from setup to support and servicing.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Passion for customer satisfaction and ability to connect personally with customers (Required)
• Desire to be part of a dynamic team and succeed in a fast-paced sales environment (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the U.S.

Compensation and Benefits

Starting hourly pay is $17.50, with on-the-job training and incentives. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, discounts, and more. Learn more at www.t-mobilebenefits.com.

Equal Opportunity Statement

T-Mobile is an Equal Opportunity Employer. We value diversity and inclusion and do not discriminate based on any protected characteristics. Reasonable accommodations are available for applicants with disabilities—contact [e-mail] or call 1-844-873-9500 for assistance.