Mobile Associate - Retail Sales, Bilingual

T--Mobil; Daly City (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Job summary

T-Mobile in Daly City, CA is seeking a Customer Service and Sales Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

You'll build relationships, demonstrate network benefits with digital tools, and complete training to deliver a seamless experience for every customer.

Qualifications

• Experience in customer service and sales.
• Ability to use digital tools for customer interactions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete training and contribute to a seamless customer experience.

Skills

Customer service

Sales

Digital tools

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're unstoppable for our employees!

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete