Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Salt Lake City (UT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate in Salt Lake City, Utah. In this role, you will engage customers, understand their needs, and provide personalized technology and service solutions. You will utilize digital tools to demonstrate benefits and ensure customer satisfaction.

This position requires a high school diploma and 6 months of experience in customer service or sales. T-MOBILE offers comprehensive benefits including health insurance, a 401(k) plan, and additional employee perks.

Qualifications

• Passionate customer advocate with authenticity.
• Ability to succeed in a fast-paced sales environment.
• Legally authorized to work in the United States.

Responsibilities

• Engage customers to explore their needs.
• Utilize digital tools to demonstrate service benefits.
• Complete required training to support customers.

Skills

Customer service skills

Sales proficiency

Effective communication

Competitive drive

Education

High School Diploma / GED

Job description

Mobile Associate - T-Mobile

Job Overview: Supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Builds proficiency in customer service and sales to deliver personalized device and service solutions. Consistently uses digital tools to demonstrate network coverage and service benefits. Success is measured by the ability to build customer relationships, complete required training, and contribute to a seamless customer experience.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Perform additional duties or projects as assigned by business management.

Education and Work Experience

• High School Diploma / GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with authenticity and a fun approach to customer interactions (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel and DOT

Travel required: No

DOT regulated position: No. Safety sensitive position: No.

Compensation

Hourly base pay: $18.00, plus $5.00 per hour training pay. Eligible for an annual incentive target of $18,000 for full‑time Mobile Experts. All employees receive at least $20.00 per hour including base pay and incentives.

Benefits

• Health, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grant and purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Back‑up care, childcare subsidy, tuition assistance, and college coaching
• Short- and long‑term disability, accident coverage, life and disability insurance, long‑term care insurance
• Mobile service and home internet discounts, pet insurance, commuter and transit programs

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. This channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.