Mobile Associate - Retail Sales

T-Mobile US Inc.; Salt Lake City (UT); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA is seeking a Store-in-Store Mobile Associate to engage customers in a high-traffic environment, demonstrate new technology, and provide personalized solutions that keep customers connected. You will educate customers, demonstrate features, and help them choose devices, plans, and accessories.

Responsibilities include guiding customers along their shopping journey, performing hands-on product demonstrations, and using digital tools to complete interactions while collaborating with

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Must be at least 18 and legally authorized to work in the United States.

Responsibilities

• Assist customers with in-store purchases and product demonstrations.
• Educate customers on latest technology and accessories.
• Provide personalized solutions and build customer loyalty.
• Use digital tools for transactions and onboarding.
• Collaborate with other associates to identify small business leads.

Skills

Customer service mindset

Sales oriented

Communication

Team collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees.

This is your signal. It's better over here.

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences-both for our people and for our customers. Your mission: bring your full self to work each day.

That's where you come in.

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Job Responsibilities

Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Education

High School Diploma/GED (Required)

Work Experience

6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel Required (Yes/No): No

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their c