Mobile Associate - Retail Sales

T-Mobile US Inc.; Oklahoma; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

On-the-job training pay

Job summary

T-Mobile USA is hiring a Mobile Associate to help customers explore technology, choose plans, and stay connected in a fast-paced retail environment. You’ll build product knowledge, demonstrate smartphones and accessories, and guide shoppers from online to in-store support.

Ideal candidates have a high school diploma or GED and at least 6 months of customer service or sales experience. Bilingual skills are a plus as we serve diverse communities.

Qualifications

• High school diploma or GED (Required).
• At least 6 months of customer service or sales experience; retail experience preferred.
• Ability to communicate effectively in English and one or more additional languages. (Preferred)
• Willingness to learn technology and assist customers in-store and online.
• Motivation to achieve sales goals while providing excellent customer service.

Responsibilities

• Connect with customers and create welcoming, personalized experiences.
• Explore the latest technology and demonstrate smartphones, accessories, and connected devices.
• Build lasting relationships by listening, asking questions, and recommending products and services.
• Make shopping simple by supporting customers throughout their journey (online, Care, or in-store).
• Develop your sales skills while balancing customer needs with sales objectives in a team environment.
• Work collaboratively with teammates, store leaders, and other T-Mobile teams to solve problems for customers.

Skills

Multilingual communication

Customer service

Sales experience

Teamwork

Sales goals

Education

High school diploma or GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Your ability to connect people goes beyond language. At T-Mobile, that's a superpower!

We believe great customer experiences begin with meaningful connections. We celebrate the different backgrounds, experiences, and languages that make our communities unique.

As a Mobile Associate, you'll help customers explore technology, find solutions, and stay connected to what matters most. Speaking more than one language is a valuable skill that helps us welcome more customers, build stronger relationships, and create experiences where everyone feels understood.

We recognize the unique perspectives and talents our team members bring and are committed to helping them grow through hands-on experience, collaboration, and ongoing support. From helping families find the right plan to introducing customers to new technology, every interaction is an opportunity to build meaningful connections and make a difference.

Your mission? Bring your full self, your unique skills, and your passion for people to work every day.

What You'll Do

• Connect with customers. Create welcoming, personalized experiences that help customers feel heard, understood, and confidence in their choices.
• Explore the latest technology. Demonstrate smartphones, accessories, and connected devices while helping customers discover solutions that fit them lives.
• Build lasting relationships. Listen, ask questions, and recommend products and services that keep customers connected
• Make shopping simple. Support customers throughout their shopping journey, whether they started online, through Customer Care, or in store.
• Develop your sales skills. Learn how to balance customer needs with sales objectives while building confidence in a fun, team-oriented environment.
• Work together. Collaborate with teammates, store leaders, and other T-Mobile teams to solve problems, share ideas, and support customers, including small business owners.

Grow Your Career With Us

We believe phenomenal careers are built through learning, teamwork, and new opportunities. No technology expertise is needed to get started, just a passion for helping people and a willingness to learn. With hands-on experience and support, Mobile Associates build the skills and confidence to succeed while preparing for future opportunities, including the next step as a Mobile Expert.

What We're Looking For

• High school diploma or GED. (Required)
• At least 6 months of customer service or sales experience; retail experience preferred.
• Ability to communicate effectively in English and one or more additional languages. (Preferred)
• You will thrive in a role where you are creating moments of magenta magic for your customers.
• Interest in technology and helping customers find solutions.
• A collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service
• At least 18 years of age
• Legally authorized to work in the United States

Travel :

Travel Required (Yes/No): No

DOT Regulated :

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we