Mobile Associate - Retail Sales

T-Mobile; Middleton Junction (WI); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Job summary

T-Mobile is hiring at a role that supports retail operations by helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to drive satisfaction and loyalty.

The position emphasizes digital tools, training, and cross-channel collaboration, with a clear path to grow into a Mobile Expert role and participate in annual incentives and benefits.

Qualifications

• High School Diploma/GED required.
• 6 months customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

At T‑Mobile, we invest in you! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package. Employees enjoy a wealth‑building program that includes an annual stock grant, an employee stock purchase plan, a 401(k), and access to free, year‑round money coaches.

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Responsibilities include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Pay rate subject to change

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated Position

DOT Regulated Position: No

Safety Sensitive Position: No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. The actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn at least $20 per hour inclusive of base pay and incentives. All employees are also eligible for an annual stock grant.

At T‑Mobile, full‑time and part‑time employees have access to the same benefits when eligible. These include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for full‑time employees (about 4 weeks) and about 2.5 weeks for part‑time employees, paid parental and family leave, family‑building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

If you have a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500.