Mobile Associate - Retail Sales

T-Mobile USA; Manteca (CA); In loco; USD 27.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Mobile discounts

Transit programs

Descrizione del lavoro

T-Mobile USA is hiring for a role supporting retail operations. You will engage customers, demonstrate technology, and guide them through the shopping journey in a fast-paced store setting.

Create solutions with hands-on demos, upsell accessories and IoT devices, and use digital tools to enhance customer interactions. You’ll work with peers to turn inquiries into loyal customers and value-driven outcomes.

Competenze

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.

Mansioni

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience.
• Help customers pick up where they left off in their shopping journey, online, via Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store and offer personalized solutions.
• Side-by-side selling of devices and service plans, including accessories and IoT devices.
• Use digital tools in interactions and onboarding to demonstrate value.
• Collaborate with T-Mobile staff across channels to identify and handoff small business leads.

Conoscenze

Customer advocacy

Competitive drive

Teamwork

Balancing needs & goals

Formazione

High School Diploma/GED

Descrizione del lavoro

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Education

High School Diploma/GED (Required)

Work Experience

6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Hourly Base Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

• medical, dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays - which total about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually
• paid parental and family leave
• family building benefits
• back‑up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• and voluntary long‑term care insurance
• mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

Never Stop Growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forw