Mobile Associate - Retail Sales

T-Mobile USA, Inc.; Frankfort (KY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Employee stock grants

Tuition assistance

Paid time off and holidays

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate in Frankfort, Kentucky to support retail operations by engaging customers in a fast-paced environment. The role involves demonstrating technology solutions, providing training on service plans, and ensuring customer satisfaction. Candidates should possess a high school diploma, be at least 18 years of age, and have a passion for customer service. The position offers a base pay of $18/hour plus benefits including medical insurance and employee stock grants.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• Passionate customer advocate with a desire to connect with customers.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Engage with customers to provide technology solutions tailored to their needs.
• Utilize digital tools to enhance customer understanding.
• Complete training to learn about retail processes and wireless technology.

Skills

Customer service

Sales ability

Digital tool usage

Team collaboration

Customer advocacy

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills, and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Benefits

Full and part‑time employees have access to the same benefits when eligible, including medical, dental, vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and paid holidays, parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Equal Opportunity Employment

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500.