Mobile Associate - Retail Sales

T-Mobile; Denver (CO); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Tuition assistance

Mobile service discounts

Job summary

T-Mobile is searching for dedicated associates in Denver, CO to support retail operations by engaging customers and helping them understand technology solutions. The role involves building product knowledge, showcasing services, and enhancing customer interaction. Ideal candidates should have a High School Diploma and some experience in customer service or sales.

T-Mobile offers competitive pay starting at $20.50 per hour plus training pay, and a comprehensive benefits package to promote employee wellbeing.

Qualifications

• 6 months of customer service and/or sales experience, preferably in a retail environment.

Responsibilities

• Develop proficiency in customer service to deliver personalized technology solutions.
• Utilize digital tools to enhance customer understanding of service plans.
• Complete required training to build knowledge of retail processes.
• Collaborate with colleagues for seamless customer experiences.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills, and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Pay

Hourly Base Pay: $20.50, plus $5.00 per hour training pay.

Within the first 90 days mobile associates receive on-the-job training and are eligible for hourly training pay. Once completed, mobile associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Benefits

T-Mobile provides a comprehensive benefits package including medical, dental, vision, flexible spending account, 401(k), stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, tuition assistance, and other voluntary insurance and discounts. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.