Mobile Associate - Retail Sales

T-Mobile; Annapolis (MD); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Annual Stock Grant

Hourly training pay

Job summary

T-Mobile in Annapolis is seeking a Mobile Associate to support retail operations by engaging customers and meeting their technology needs in a fast-paced environment. This role involves building product knowledge and assisting customers throughout their shopping journey.

The successful candidate will have a high school diploma, and preferably 6 months of customer service experience. T-Mobile offers competitive hourly pay of $19.50 plus training pay, with opportunities for annual incentives. Join a company that values its employees as owners.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to enhance customer understanding of products.
• Collaborate with colleagues to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience in a retail environment

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).

Other Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No – Safety Sensitive Position (Yes/No): No

Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Employment Terms

Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Equal Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation

Contact [e-mail] or call 1‑844‑873‑9500 for reasonable accommodation during the application or interview process. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.