Mobile App Support Representative

iClassPro - Class Management Software; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Health benefits

401(k) contribution

Team events

Career growth opportunities

Job summary

iClassPro is seeking an entry-level Mobile App Support Representative to help clients succeed with our leading class management software. You’ll assist with app setup, troubleshoot issues, and respond via phone, email, and chat, delivering professional, solution-focused support.

You will work in a team that values customer-first service and records-keeping, with opportunities for growth in a thriving tech company serving youth activity centers worldwide.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Comfortable using smartphones, apps, and digital platforms.
• Positive attitude with a customer-first mindset.
• Previous customer support experience in a tech environment preferred.

Responsibilities

• Assist customers with branded app setup, navigation, and troubleshooting.
• Respond to support inquiries via phone, email, and chat.
• Resolve login, account, payment, and app performance issues.
• Provide friendly, professional, and solution-focused customer service.
• Escalate advanced technical concerns when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Help improve customer satisfaction and overall app experience.

Skills

Communication

Problem solving

Multitasking

Smartphone familiarity

Customer-first mindset

Customer support experience (preferred

Job description

Description

Join the Team Behind the World’s Leading Class Management Software!

About The Role

Are you tech-savvy, people-focused, and passionate about helping clients succeed? We have an amazing entry-level opportunity for an energetic and detail-oriented

Are you tech-savvy, people-focused, and passionate about helping clients succeed? We have an amazing entry-level opportunity for an energetic and detail-oriented Mobile App Support Representative to deliver exceptional client experiences.

What You Will Do

• Assist customers with branded app setup, navigation, and troubleshooting
• Respond to support inquiries via phone, email, and chat
• Resolve login, account, payment, and app performance issues
• Provide friendly, professional, and solution-focused customer service
• Escalate advanced technical concerns when necessary
• Maintain accurate records of customer interactions and resolutions
• Help improve customer satisfaction and overall app experience

What You Bring

• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Comfortable using smartphones, apps, and digital platforms
• Positive attitude with a customer-first mindset
• Previous customer support experience in a tech environment preferred

What We Bring

We believe in taking care of our people.

• Generous PTO because work-life balance matters
• Comprehensive health benefits including medical, dental, vision, and more!
• 401(k) contribution to help you plan for your future
• Fun company events that connect our team
• Career growth opportunities in a thriving, purpose-driven company

Who We Are

At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities. Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!

We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.

iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.