Mobile Adoption Coordinator

Animal Care Centers of NYC; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401K and Pension

Life Insurance

On-the-job training

Job summary

Animal Care Centers of NYC is seeking a Mobile Adoption Coordinator to identify animals for off-site adoptions and coordinate logistics for outreach events.

You will drive a 26 ft vehicle through NYC streets, coordinate transport and medical needs, and engage adopters with clear information to ensure successful adoptions.

Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and be able to drive a 26 ft truck.
• Minimum 2 years’ experience in a client-facing role.
• Must be able to lift at least 50 lbs.

Responsibilities

• Identify appropriate animals for off-site adoption and coordinate logistics for events.
• Provide exemplary customer service to adopters at offsite events and communicate animal needs.
• Build partnerships with local businesses and act as a community ambassador for ACC.

Skills

Customer service

Communication

Courtesy and empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The working schedule for this position is 9:00am-7:30pm either Friday-Monday with Tuesday, Wednesday and Thursday off or Thursday-Sunday, with Monday, Tuesday, and Wednesday off.

Who We Are

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 30,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.

We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.

Summary

The Adoption Program at ACC has a goal that is simple and powerful: we are looking to help end animal homelessness in New York City by connecting people and pets for adoption. ACC employs an open adoption approach where we understand that there is no such thing as the "perfect home" and we welcome all clients as potential adopters. Using an "open adoptions" approach, the adoption process is conversation based and non-judgmental. Our focus is on matching pets with people and providing resources to continue assisting these new families post adoption.

The Mobile Adoption Coordinator is responsible for identifying and coordinating animals for adoptions, media, and outreach events. The coordinator is also responsible for helping to find new event locations and building strong partnerships within the community. This position coordinates mobile and offsite adoption events, working with adopters and volunteers. The Mobile Adoption Coordinator must be comfortable driving a 26 ft truck through the streets of New York City.

Required Qualifications

• High School Diploma or GED required.
• Must have a valid driver’s license and be able to drive a 26 ft truck.
• The ideal candidate should have a minimum of 2 year’s work experience in a client facing position.
• Must be able to lift a minimum of 50 lbs.

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Please use this link for more details on our benefits package.

Essential Job Functions

• Identify appropriate animals for off-site adoption, outreach, and media opportunities. Coordinate all logistics for selected animals including scheduling behavior assessments, medical, and transport, and securing appropriate photographs for promotion.
• Provide exemplary customer service to our adopters by effectively communicating and guiding them through the adoption process at offsite adoption events this includes working with adopters to find pets forever homes by accurately communicating the animals medical and behavior needs.
• Act as an ambassador for the organization in the community by managing and strengthening partnerships with different businesses, as well as being a point of contact between ACC and the public by effectively discussing ACC’s mission and the services available through ACC.

Other Responsibilities

• Work with the Foster Team to secure foster placement for animals as needed for media/event opportunities.
• Communicate with all care center departments regarding transportation, medical, behavior, and overall placement for media/event animals before andafter the event.
• Process off-site adoption paperwork at an event and upon returnto the care center. This includes closing animal records, entering microchip/dog license information, processing payments and donations, etc.
• Be able to communicate effectively to a diverse clientele.
• Assist adoptions counselors in shelter when needed.
• Overseeing routine maintenance of the Mobile Adoption Center which may include bringing the truck to and from scheduled appointments.
• Supervise and provide training for volunteers at events.
• Prepare Mobile Adoption Center for each event. Clean and restock following each event.
• Fear Free certification within 30 days of hire.
• Complete other duties as assigned by supervisor.

Preferred Qualifications

• Possesses a valid driver’s license, strongly preferred.
• Prior handling experience of animals (cats/dogs) of varying sizes and temperaments preferred.
• Prior driving experience of large vehicles preferred but not required.
• Prior experience with Microsoft office suite preferred.
• Comfortable working in a fast paced often high-stress ever changing environment.
• Bi-lingual (Spanish) preferred but not required.
• Customer driven and focused on providing a positive upbeat experience for all clients.
• A high attention to detail, a strong work ethic, and thrive working in a busy environment.
• Treating animals and people with respect and employ humane handling techniques whenever possible.
• Work well independently but also function seamlessly as a member of a team.
• Able to travel to multiple ACC locations and different boroughs for adoption events.

At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. ACC houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.

ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.

Reports To

Adoption Manager

Overtime

This is a non-union position and is eligible for overtime.