MMA PT Sales Manager

UFC Gym - Downtown Pittsburgh; Industry (Beaver County); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Employee discounts

Tuition assistance

Free uniforms

Job summary

UFC Gym - Downtown Pittsburgh is looking for an MMA Sales Admin Manager to ensure a positive customer experience through effective management of member service and training. This role includes overseeing sales operations, managing client relationships, and delivering training services.

The successful candidate will possess a knowledge of personal training techniques and excellent customer service skills. The position offers a comprehensive benefits package, including health insurance and opportunities for advancement.

Qualifications

• In-depth knowledge of personal training techniques from assessment to program design and sales.
• Strong customer-service focus and professional response to inquiries.
• Ability to follow oral and written instructions clearly and concisely.

Responsibilities

• Sell and conduct Private Training and Small Group Training with members.
• Execute effective prospecting strategies and manage sales during turnover.
• Administer company policies related to the sales process.
• Independently schedule and manage client appointments.

Skills

Personal training techniques

MMA technical ability

Strong interpersonal skills

Customer-service focus

Organizational skills

Computer proficiency in Word and Excel

Education

High school diploma or GED; four-year degree preferred

Minimum of one certification recognized by UFC Gym

Current CPR/AED certification

Job description

Overview

The MMA Sales Admin Manager ensures a positive customer experience personally and through Coach supervision. Responsibilities include delivering member service and private training, supplement revenue, addressing member concerns, employee relations, scheduling, time‑keeping and enforcing company and club policies.

Benefits

• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• Competitive salary

Responsibilities

• Sell and conduct Private Training and Small Group Training with members.
• Execute an effective prospecting strategy, conduct guest tours, and manage sales of staff during turnover.
• Process Intro PT packages, build value, re‑sign clients, and hand off to coaching staff.
• Prospect members in person or digitally to generate complimentary consultations and sell personal training programs.
• Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs.
• Assist in all revenue‑generating activities, including complimentary workouts, supplement booths, body‑fat tables, seminars, and workshops.
• Achieve monthly revenue objectives for Private Training and Supplements.
• Review daily club sales performance and employee performance, identifying issues with the Fitness Manager, Vice President of Fitness, and staff.
• Administer company policies related to the sales process.
• Independently schedule and manage client appointments to ensure optimal service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability.
• Maintain up‑to‑date scheduling records and adjust for changes or cancellations.
• Oversee the full scheduling lifecycle for individual client appointments.
• Work with the Fitness Manager to ensure coaches are productive, revenue and service goals are communicated, and the club meets financial targets.
• Set monthly, weekly, and daily goals and objectives, conduct meetings to review performance and operations, and offer guidance toward achieving personal and club goals.
• Handle member service matters such as providing tours of the club, explaining services, and signing up members for training agreements.
• Mediate member issues and concerns, elevating matters when appropriate.
• Perform administrative and housekeeping duties within assigned areas.
• Alert operations staff to repairs and maintenance needs; conduct daily facility walk‑throughs.
• Supervise coach sales activities, review agreements, and prepare daily paperwork.
• Comply with operational procedures and follow‑up on compliance checks.

Organization Relationships

The MMA Sales Admin Manager reports directly to the Fitness Manager and/or General Manager, and communicates and enforces all policies and procedures with the Coaching Team. Duties require interaction with all club members and employees.

Qualifications

• Knowledge, skills & abilities:
  • In‑depth knowledge of personal training techniques from assessment to program design and sales.
  • In‑depth experience and thorough MMA technical ability related to striking and grappling (MMA Sales Admin Manager only).
  • Ability to operate and adjust all fitness equipment.
  • Knowledge of company policies, emergency and safety procedures.
  • Strong interpersonal and communication skills, friendly and enthusiastic.
  • Strong customer‑service focus and professional response to inquiries.
  • Ability to follow oral and written instructions clearly and concisely.
  • Strong organizational skills, record‑keeping practices, and ability to prioritize.
  • Computer proficient with basic Microsoft Word and Excel.
  • Adherence to meal and rest break periods and clock‑in/out for all shift times.
• Required experience:
  • Minimum of one certification recognized by UFC Gym.
  • Current CPR/AED certification.
  • High school diploma or GED; four‑year degree preferred.
  • Minimum two years of related experience.
  • Experience in management or employee relations preferred.
• Physical requirements:
  • Regularly required to stand, lift heavy weights, squat, bend, reach, spot, and walk; must be able to lift or move up to 45+ lbs.

Compensation

$85,000.00 – $140,000.00 per year.

Equal Employment Opportunity Statement

All qualified applicants will receive equal employment opportunities; no discrimination will be tolerated. If you have a disability under the Americans with Disabilities Act or similar law, you may discuss accommodations by contacting the UFC Gym franchise.