Mitigation Technician - Tier 2

Jenkins Services Group; Austin (TX); On-site; USD 24,796 - 38,572; Full time

Job summary

Jenkins Restorations in Austin, TX is seeking a Mitigation Technician to dry out damaged interiors and remove debris while delivering exceptional service to homeowners and insurers.

Position requires IICRC WRT certification or equivalent, basic math and communication skills, and the ability to work with a Project Manager to relay progress. Availability for 24x7 response may be required.

Qualifications

• IICRC WRT certification or equivalent training.
• 1–2 years related experience or training.
• Ability to read safety rules and write routine reports in English.

Responsibilities

• Cleans and dries out internal areas of damaged properties.
• Identifies wet items with specialized equipment.
• Removes drywall, flooring, and debris.
• Pumps water out with extraction equipment.
• Dries materials using drying equipment.
• Provides excellent customer service to property owners.
• Communicates progress with clients, insurers, and Project Manager.
• Responds 24x7 as needed.

Skills

IICRC WRT certification

Customer service

Reading and speaking English

MS Office familiarity

Tools

MS Office

Job description

OVERVIEW

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. They should embody Jenkins Restorations’ core values, including: Can‑do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R).

JOB RESPONSIBILITIES

• Mitigation Technician cleans and dries out internal/inside areas of damaged property.
• Identifies items that are wet with specialized equipment.
• Removes drywall, pulls up flooring, clears out all debris.
• Pumps water out with extraction equipment.
• Dries out water‑damaged materials with drying equipment.
• Provides excellent customer service to property owner.
• Effectively communicates job updates/progress with clients, insurance representatives, and Project Manager.
• Responds 24x7 as needed.
• All other duties as assigned.

QUALIFICATIONS AND SKILLS

Experience: Successfully completed the IICRC WRT course or another industry‑recognized/approved class; or one to two years related experience and/or training; or an equivalent combination of education and experience.

MATHMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

LANGUAGE SKILLS

The Mitigation Technician must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of the organization in the English language.

TECHNICAL SKILLS

To perform this job successfully, the Mitigation Technician should have knowledge of industry‑related software, be able to touch‑type, and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.). Should be able to communicate via cell phone and appropriate apps.

REASONING ABILITY

The Mitigation Technician should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and or move up to 10 pounds, frequently lift and or move up to 50 pounds and occasionally lift and or move up to 100 pounds.

WORK ENVIRONMENT

Employee is regularly exposed to outside weather conditions. Employee is also frequently exposed to moving mechanical parts and high, precarious places. The Mitigation Technician is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.