Mitigation Technician - Tier 1

Jenkins-Restoration; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Jenkins Restorations in Texas is seeking a Mitigation Technician to perform water and storm damage cleanup, dry out interiors, and restore properties with a focus on service excellence.

You will identify wet areas with specialized equipment, remove damaged materials, operate pumps and drying gear, and coordinate updates with clients and project managers. This role requires physical stamina and willingness to be on call 24/7.

Qualifications

• IICRC WRT course or equivalent training.
• Strong math skills including percentages, area, and volume.
• Ability to read and interpret safety procedures and operations manuals in English.
• Excellent customer service and communication skills in English.

Responsibilities

• Perform water and storm damage cleanup on internal areas of damaged property.
• Identify wet items with specialized equipment.
• Remove drywall, flooring, and debris.
• Pumps water out with extraction equipment and dries materials with drying gear.
• Provide excellent customer service and communicate progress with clients and Project Manager.
• Respond 24x7 on-call as needed.

Skills

IICRC WRT

Customer service

English communication

Math / geometry

Education

High School diploma or GED

Tools

Microsoft Office

Job description

OVERVIEWJenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R).The Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement.JOB RESPONSIBILITIES for the Mitigation Technician:Mitigation Technician cleans and dries out internal/inside areas of damaged propertyIdentifies items that are wet with a specialized equipmentRemoves drywall, pulls up flooring, clears out all debrisPumps water out with extraction equipmentDries out water damaged materials with drying equipmentMitigation Technician provides excellent customer service to property ownerMitigation Technician effectively communicates job updates/progress with clients, insurance representatives and Project ManagerMitigation Technician responds 24x7 as neededAll other duties as assignedQUALIFICATIONS AND SKILLS:Experience: Successfully completed the IICRC WRT course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience.MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.LANGUAGE SKILLS:The Mitigation Technician must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.TECHNICAL SKILLS:To perform this job successfully, the Mitigation Technician should have knowledge of industry related software be able to “touch type” and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps.REASONING ABILITY:The Mitigation Technician should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.While performing the duties of this job, the employee is regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage and could require accessing roofs, which they need to be able to carry a 28’ ladder from their truck and setting it up at the roof line of the associated property. The employee must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is also frequently exposed to moving mechanical parts and high, precarious places. The Mitigation Technician is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished.SUPERVISORY RESPONSIBILITIES:This position does not have supervisory responsibilities.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Willing and able to engage in manual labor, which can be physically demanding able to regularly lift/carry 50 lbs and, on occasion, up to 100 lbsHigh School diploma or GED required and/or equivalent combination of education and experienceExcellent customer service and communication skills using English languageDue to the Emergency Response aspect of this position, work schedules typically include On Call participation (24x7) with modifications in work schedule being dependent on local On Call statusWilling and able to work and be available for overtime when neededGreat attitude, trustworthy, dependable, and a pleasant personalityWilling to receive appropriate vaccines/medical requirementsAble to pass a background check, driving record check, and regular employee drug screeningsSUPERVISORY RESPONSIBILITIES:None