Mitigation Technician/Estimator

Centex Construction; Dripping Springs (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Centex Construction is seeking a Restoration Technician to join our team servicing the Austin area. The role requires responding to mitigation calls, performing damage assessments, and conducting restoration activities with dehumidification, drying, and odor control.

You will document work for insurance claims, operate specialized equipment, and maintain safety and quality standards. A valid driver’s license and the ability to travel to remote sites when requested are essential.

Qualifications

• High School diploma or equivalent.
• Strong problem-solving skills.
• Excellent attention to detail and ability to work independently.
• Strong interpersonal and customer communication skills.
• Valid driver’s license and clean driving record.
• Ability to lift up to 60 lbs and operate restoration equipment.

Responsibilities

• Emergency Response: Promptly respond to mitigation calls and take action to prevent further damage.
• Damage Assessment: Inspect areas to evaluate damage and plan restoration procedures.
• Mitigation Techniques: Use water extraction, drying, dehumidification, and odor control.
• Documentation: Record all work for insurance claims and customer records.
• Equipment Operation: Run dehumidifiers, air movers, moisture meters, and thermal imaging cameras.
• Safety Compliance: Follow safety protocols for team and occupants.
• Communication: Update customers, insurers, and team members.
• Quality Control: Ensure work meets industry standards and client expectations.
• Other tasks as assigned by Manager, Supervisor, or Project Manager.

Skills

Problem-solving

Interpersonal communication

Stamina & physical fitness

Driver's license

Education

High School diploma or equivalent

Tools

Dehumidifiers

Air movers

Moisture meters

Thermal imaging cameras

Job description

This position reports to the Branch Manager

Location:

Service area includes Austin

Major KPIs:

• Be available when scheduled to work and completing all assigned jobs.
• Be available for scheduled on-call jobs.
• Willingness to travel for extended periods of time depending on job size and location.
• Completing/submitting all job invoices daily by the end of workday.

Essential Functions:

• Emergency Response: Promptly responding to calls for mitigation services, assessing the situation, and taking immediate action to prevent further damage.
• Damage Assessment: Inspecting affected areas to evaluate the extent of damage and determining the appropriate restoration procedures.
• Mitigation Techniques: Implementing mitigation techniques such as water extraction, drying, dehumidification, and odor control to minimize damage and prevent further deterioration.
• Documentation: Accurately documenting all work performed, including damage assessments, restoration procedures, and materials used, for insurance claims and customer records.
• Equipment Operation: Operating specialized equipment such as dehumidifiers, air movers, moisture meters, and thermal imaging cameras to aid in the restoration process.
• Safety Compliance: Adhering to safety protocols and guidelines to ensure personal safety, as well as the safety of team members and occupants of affected properties.
• Communication: Effectively communicating with customers, insurance providers, and team members to provide updates, address concerns, and ensure a smooth restoration process.
• Quality Control: Conducting thorough checks to ensure that all restoration work meets industry standards and customer expectations.
• Other tasks as assigned by Manager, Supervisor, or Project Manager.

Education and Experience:

• High School diploma or equivalent.
• Previous experience in mitigation and/or restoration.
• IICRC (Institute of Inspection, Cleaning, and Restoration Certification) preferred but not required.
• Strong problem-solving skills.
• Possess excellent attention to detail, and the ability to work efficiently and independently.
• Strong interpersonal and communication with customers in a professional and friendly manner.
• Physical stamina and the ability to lift heavy equipment (60 lbs.)
• Ability to work under pressure and stress.
• Ability to work in a fast-paced environment.
• Knowledge of restoration techniques, equipment operation, and safety procedures.
• A valid driver’s license and clean driving record.
• Capable of flying to remote jobsites when requested.
• Familiarity with computers and phone applications or demonstrate the ability to learn quickly.