Mitigation Technician

Insurcomm Restoration

Rockville (MD)

On-site

USD 25,000 - 39,000

Full time

27 hours ago

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Benefits offered by this job

Competitive hourly pay

Health, dental, and vision coverage

401(k) with company match

PTO and holidays

Company vehicle (role dependent)

Technology stipend

Company gear and swag

Job summary

Insurcomm Restoration in Rockville, MD is seeking a Mitigation Technician to respond to fire, water, mold, and storm damage. You will stabilize properties, prevent further damage, and perform emergency restoration with empathy.

You will work on site with a team, follow IICRC standards, operate extraction and drying equipment, document progress, and support our Contents Division while delivering safe, professional service to homeowners and businesses.

Qualifications

Willingness to obtain IICRC certification
Proficiency with hand and power tools
Ability to lift up to 50 lbs and perform physical labor
Strong communication, listening, and interpersonal skills
Strong social awareness and customer service mindset
Acceptable driving record
Reliable attendance and punctuality
Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
Team-oriented mindset with a positive, solution-focused attitude
Must be able to safely wear and work in required PPE including a respirator

Responsibilities

Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards
Remove and dispose of damaged building materials safely and efficiently
Decontaminate, clean, and deodorize affected interior spaces
Collaborate with the Contents Division to clean, pack, and store salvageable items
Document job progress through photos and detailed notes using PSA and other required software
Communicate clearly and professionally with clients, answering questions with empathy and respect
Maintain a clean, organized, and safe job site at all times
Properly set up, operate, clean, and store tools and equipment
Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use
Work effectively and collaboratively with project managers, crew chiefs, and team members

Job description

When a home is damaged by water or a fire disrupts a business, someone has to step in immediately and start the recovery process. That someone is you.

MITIGATION TECHNICIAN

Insurcomm Restoration | Fortify Companies

Field-Based | Full-Time | Rockville, MD

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values

Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
Predictability in the unpredictable: With standardized systems, we deliver consistency every time
Driving success together: By supporting one another, we strengthen relationships and drive results

About The Job

As a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.

When it matters most, we show up with heart—and we need technicians who do the same.

What You'll Do

Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards
Remove and dispose of damaged building materials safely and efficiently
Decontaminate, clean, and deodorize affected interior spaces
Collaborate with the Contents Division to clean, pack, and store salvageable items
Document job progress through photos and detailed notes using PSA and other required software
Communicate clearly and professionally with clients, answering questions with empathy and respect
Maintain a clean, organized, and safe job site at all times
Properly set up, operate, clean, and store tools and equipment
Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use
Work effectively and collaboratively with project managers, crew chiefs, and team members

Requirements

What You'll Bring

Required

Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification)
Proficiency with hand and power tools
Ability to lift up to 50 lbs and perform physical labor in varying environments
Strong communication, listening, and interpersonal skills
Strong social awareness and customer service mindset
Acceptable driving record
Reliable attendance and punctuality
Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
Team-oriented mindset with a positive, solution-focused attitude
Must be able to safely wear and work in required personal protective equipment (PPE), including a respirator, as an essential function of the position, with or without reasonable accommodations.

Preferred

WRT (Water Damage Restoration) certification
Prior experience in restoration, construction, or related field
Experience with PSA or similar job management platforms

Benefits

What We Offer

Compensation & Benefits
Competitive hourly pay based on experience
Comprehensive health, dental, and vision coverage
401(k) with company match
Generous PTO and 9 paid holidays
Company vehicle (role dependent)
Company technology stipend (monthly)
Company gear and branded materials. $300 of swag bucks to use on our company merch site
Ongoing training and certification support

Culture & Opportunity

Hands-on role with meaningful impact in the Portsmouth community

Supportive team culture focused on safety and excellence

Clear growth path within a PE-backed, expanding organization

Paid training and certification advancement

A values-driven, collaborative team that has your back

Ready to Join Us?

We are building the future of property protection, and we need strong leaders to drive mitigation projects from chaos to completion. If you understand restoration from the ground up, know how to balance customer care with profitability, and are ready to lead projects with urgency and integrity, we would love to hear from you.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.

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