Mitigation Technician

Kids for the Future; Portage (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision

401(k)

Paid time off

Job summary

Kustom, established restoration leaders, seeks a Mitigation Technician to respond to emergency and non-emergency calls, performing advanced water and fire mitigation and mold remediation. You will prep work areas, operate drying equipment, and maintain vehicles and tools on site.

Role requires a GED or high school diploma, strong communication, and a sense of urgency. On-site work, safety protocols, and client interactions are core parts of daily duties with opportunities for growth within the

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication.
• Ability to work with time constraints and deadlines.
• Valid driver’s license and ability to operate a company vehicle.

Responsibilities

• Respond to emergency and non-emergency service jobs for water and fire mitigation.
• Prepare work areas, set up staging and equipment, and drive to sites.
• Perform demolition, cleaning, and setup of drying equipment.
• Maintain clean, organized work areas and securely store tools.
• Interface with customers and relay updates to Project Manager.
• Complete paperwork and upload documents to database; provide job updates.

Skills

Communication

Work ethic

Time management

Customer service

Urgency mindset

Education

High school diploma or GED

Job description

Location 6287 American Ave,Kalamazoo, MI, 49002,United States

Required Degree NONE

Manage Others No

Position Overview

The Mitigation Technician is responsible for responding to emergency and non-emergency service jobs to perform advanced techniques for water and fire mitigation, as well as remediating areas damaged by mold, water or fire. Responsibilities include maintaining a fully stocked and prepared company vehicle to drive to work sites, obtaining necessary paperwork, preparing work areas for demolition, cleaning, equipment setup, drying and continually monitoring moisture levels until project completion.

Responsibilities

• Perform emergency board up, water extraction, and fire mitigation services efficiently and safely.
• Prepare rooms / areas for work activities to include setting up staging areas and equipment.
• Perform demolition and general clean up.
• Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing debris.
• Set drying equipment.
• Maintain clean and organized work areas to include securely storing equipment, tools, and supplies while not in use.
• Interface with customers and relay information to Project Manager and Superintendent when appropriate
• Complete paperwork, upload documents, and provide job updates into database as needed.
• Maintain warehouse, equipment, tools in clean and working condition.
• Ensure the company vehicle is always fully stocked.
• Monitor consumable material stock.
• Monitor the safety, security, efficiency, and appearance of the company vehicle.
• Monitor the safety, security, and appearance of the company jobsites.
• Recognize and mitigate jobsite safety hazards.
• Participate in an on-call schedule for after-hours service calls.

Qualifications

• High school diploma or general education degree (GED) required.
• IICRC Water Restoration certificate preferred.
• Must be able to identify Product (consumables), usage and disposal requirements with training.
• Must have knowledge of various pump systems.
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic.
• Excellent written and verbal communication skills.
• Willingness to be flexible and adaptable based on business needs.
• Deep knowledge of the principles and practices of customer service.
• Ability to work with time constraints to meet specific deadlines.
• Demonstrates accuracy and thoroughness.
• Eligible to operate a vehicle per company policy.

Physical Requirements

• Ability to safely use hand and power tools.
• Frequent lifting in excess of 50 pounds.
• Occasional lifting from 41 pounds and heavier, assisted up to 50% of the time.
• Access and mobility in tight spaces.
• Sustained periods of standing, sitting, walking, bending, and kneeling
• Ability to use mobile devices for collection of data and time.
• Occasionally climb ladders, bend, kneel, and work in extreme hot, cold, and humid conditions.
• While performing the duties of this job, the employee is regularly required to talk and listen.

Environmental Conditions

• Exposure to outdoor conditions, including inclement weather.
• Ability to work in a construction environment.
• Work may be performed at high elevations such as from a ladder and scaffolding.
• The noise level in the work environment is usually moderate to high; ear protection worn as needed.
• Work includes handling hazardous materials and the use of personal protective equipment.

Summary

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

• A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
• Total Rewards Benefits- Health, dental, vision, 401(k), PTO, and more
• Real Career Growth-Training, mentorship, and advancement opportunities to move into roles across the company