Mitigation Technician

Fortify Company; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

401(k) with company match

Generous PTO and 9 paid holidays

Company vehicle

Ongoing training and certification support

Job summary

Fortify Company is looking for a Mitigation Technician in Pittsburgh, PA, to provide emergency restoration services for families and businesses affected by damage from fire and water. You will be crucial in stabilizing properties and preventing further loss.

The role requires a strong communication skillset, readiness to obtain relevant certifications, and ability to work as part of a team. Benefits include competitive pay and comprehensive health coverage.

Qualifications

• Willingness to obtain IICRC certification.
• Ability to perform physical labor in varying environments.
• Reliable attendance and punctuality.

Responsibilities

• Respond to emergency mitigation calls and assess property damage.
• Perform water extraction and structural drying services.
• Document job progress through photos and detailed notes.

Skills

Willingness to obtain IICRC

Proficiency with hand and power tools

Ability to lift up to 50 lbs

Strong communication skills

Customer service mindset

Tools

Microsoft Teams

Proven Jobs

Encircle

Docusketch

Job description

When a home is damaged by water or a fire disrupts a business, someone has to step in immediately and start the recovery process. That someone is you.

MITIGATION TECHNICIAN

Insurcomm Restoration | Fortify Companies

Field-Based | Full-Time | Pittsburgh, PA

About the Job

As a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.

When it matters most, we show up with heart—and we need technicians who do the same.

What You’ll Do

• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
• Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards
• Remove and dispose of damaged building materials safely and efficiently
• Decontaminate, clean, and deodorize affected interior spaces
• Collaborate with the Contents Division to clean, pack, and store salvageable items
• Document job progress through photos and detailed notes using PSA and other required software
• Communicate clearly and professionally with clients, answering questions with empathy and respect
• Maintain a clean, organized, and safe job site at all times
• Properly set up, operate, clean, and store tools and equipment
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use
• Work effectively and collaboratively with project managers, crew chiefs, and team members

What You’ll Bring

Required

• Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification)
• Proficiency with hand and power tools
• Ability to lift up to 50 lbs and perform physical labor in varying environments
• Strong communication, listening, and interpersonal skills
• Strong social awareness and customer service mindset
• Acceptable driving record
• Reliable attendance and punctuality
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
• Team-oriented mindset with a positive, solution-focused attitude

Preferred

• WRT (Water Damage Restoration) certification
• Prior experience in restoration, construction, or related field
• Experience with PSA or similar job management platforms

What We Offer

• Competitive hourly pay based on experience
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle (role dependent)
• Company technology stipend (monthly)
• Company gear and branded materials. $300 of swag bucks to use on our company merch site.
• Ongoing training and certification support
• Technology reimbursement
• Company truck
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.