Mitchell & Ness - Flagship Assistant Manager, Operations

Fanatics Inc.; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

Fanatics Inc. in Philadelphia is seeking a Flagship Assistant Manager, Operations for Mitchell & Ness, a Fanatics brand, to lead day-to-day store performance, protect brand heritage, and deliver premium guest experiences.

You will partner with the General Manager to drive P&L accountability, staff development, scheduling, events, and immersive in-store experiences that reflect the legacy of Mitchell & Ness while scalable for a global audience.

Qualifications

• 5+ years of retail leadership or management experience, preferably in a specialty, lifestyle, or brand-driven retail environment aligned with sports, streetwear, or culture.
• Strong operational and financial acumen, including staff scheduling, payroll management, labor budget oversight, and sales performance analysis.
• Demonstrated ability to lead diverse teams with confidence, humility, and accountability in a fast-paced, high-volume retail environment.
• Passion for sports history, streetwear culture, and delivering authentic brand experiences consistent with the Mitchell & Ness identity.
• Proven ability to support P&L management, drive toward sales goals, and partner with a General Manager on operational efficiency.
• Proven experience leading retail operations in a high-volume, high-profile Flagship environment, ideally in close proximity to corporate headquarters.
• Strong understanding of creating foundational retail operations, including opening and closing procedures, inventory management, workforce planning, and process development.
• Demonstrated ability to build, implement, and refine operational processes that drive efficiency, accountability, and business performance.
• Experience working with Players, teams, influencers, and leagues, with a strong understanding of the professional sports landscape and fan culture.
• Ability to balance operational excellence with an elevated, brand-driven customer experience in a highly visible Retail environment.

Responsibilities

• Lead store operations and ensure alignment with brand standards and P&L targets.
• Build championship teams through scheduling, payroll management, and performance coaching.
• Center guest experience in every interaction and uphold premium service standards.
• Plan and execute in-store events and activations that bridge sports history and modern streetwear culture.
• Use data and digital tools to surface insights on traffic, conversion, and team performance.
• Maintain operational rhythm from opening to closing, enforcing policies and loss prevention.

Skills

Retail Leadership

Payroll & Budgeting

Staff Scheduling

Customer Experience

Brand Experience

Communication

Job description

Mitchell & Ness - Flagship Assistant Manager, Operations

Philadelphia, PA, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Mitchell & Ness - Flagship Assistant Manager, Operations

We representauthentic, high-quality vintage sports apparel, honoring sports history through meticulously crafted jerseys, hats, and gear from the NBA, NFL, MLB, and beyond. Mitchell & Ness is known for its Nostalgia collections, historically accurate designs, and partnerships that bridge sports heritage with modern streetwear culture. We celebrate iconic athletes, legendary moments, and the fans who live at the intersection of sport, fashion, and culture.

We’re more than just a leader in licensed sports merchandise; we’re a team united by a relentless passion for our fans and a commitment to innovation.

As we continue to scale our global platform, the Flagship Assistant Manager, Operations will play a critical role in driving operational excellence and authentic fan experience at Mitchell & Ness flagship retail.

THE OPPORTUNITY

Mitchell & Ness, a Fanatics brand, is the originator of authentic vintage sports apparel and one of the most iconic names in licensed sportswear — and the Flagship Assistant Manager, Operations is the engine behind the store's day-to-day performance. Partnering closely with the General Manager, this leader drives operational structure, team development, P&L accountability, and immersive in-store experiences that reflect the heritage, craftsmanship, and cultural relevance that define the Mitchell & Ness brand. As the Flagship Assistant Manager, Operations, you’ll lead a team that brings Mitchell & Ness to life on the floor, protecting the culture of the brand, honoring the nostalgic stories behind every jersey, delivering a premium experience to every customer, and carrying a legendary Philadelphia legacy that dates back to 1904.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with the General Manager, Assistant Manager Warehouse, and Events Coordinator to align scheduling, activations, and operational priorities across the store, ensuring seamless execution that reflects Mitchell & Ness brand standards.
• Collaborate with corporate partners on visual presentation, payroll planning, and policy implementation to reinforce consistency and accountability across the flagship environment.
• Build and manage staff schedules that align with business needs while maintaining payroll and labor budgets, balancing team wellbeing with store performance goals.
• Motivate and inspire the team to bring energy and brand passion to every customer interaction.
• Coach associates in real time on product knowledge, storytelling, and selling skills.
• Provide regular, timely and constructive feedback that recognizes strong performance and addresses gaps early.
• Hold the team accountable to store standards, goals, and the premium experience the brand is known for.

Fan & Customer Impact

• Champion the guest experience by leading the visual presentation standards that reflect the heritage, quality, and storytelling behind Mitchell & Ness product.
• Create an environment where every fan interaction — whether a first-time visitor or a longtime collector — feels authentic, informed, and memorable.
• Support the planning and execution of in-store events and activations that bridge sports history and modern streetwear culture, resonating with both legacy fans and new audiences.
• Ensure the sales floor consistently reflects the premium craftsmanship and cultural identity that make Mitchell & Ness an iconic destination, not just a retail transaction.

Innovation & Problem Solving

• Continuously evaluate store operations and identify opportunities to improve efficiency, reduce friction, and elevate the overall retail experience.
• Bring a proactive, solutions-oriented mindset to daily challenges — anticipating issues before they escalation and driving continuous improvement across all operational touchpoints.
• Leverage available data and digital tools to surface insights on traffic, conversion, and team performance that inform smarter operational decisions.

Ownership & Execution

• Own the store's operational rhythm — from opening and closing procedures to policy enforcement and loss prevention — ensuring nothing falls through the cracks.
• Support P&L management alongside the General Manager, taking shared accountability for sales goals, labor efficiency, and overall store performance.
• Maintain safe practices and reinforce operational standards across the team, holding yourself and others to a high bar every shift.
• Demonstrate flexible availability including evenings, weekends, and holidays, modeling the reliability and commitment expected of a flagship leadership team.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

WHAT YOUBRINGTO THE TEAM

Required Qualifications

• 5+ years of retail leadership or management experience, preferably in a specialty, lifestyle, or brand-driven retail environment aligned with sports, streetwear, or culture.
• Strong operational and financial acumen, including staff scheduling, payroll management, labor budget oversight, and sales performance analysis.
• Demonstrated ability to lead diverse teams with confidence, humility, and accountability in a fast-paced, high-volume retail environment.
• Passion for sports history, streetwear culture, and delivering authentic brand experiences consistent with the Mitchell & Ness identity.
• Proven ability to support P&L management, drive toward sales goals, and partner with a General Manager on operational efficiency.
• Proven experience leading retail operations in a high-volume, high-profile Flagship environment, ideally in close proximity to corporate headquarters.
• Strong understanding of creating foundational retail operations, including opening and closing procedures, inventory management, workforce planning, and process development.
• Demonstrated ability to build, implement, and refine operational processes that drive efficiency, accountability, and business performance.
• Experience working with Players, teams, influencers, and leagues, with a strong understanding of the professional sports landscape and fan culture.
• Ability to balance operational excellence with an elevated, brand-driven customer experience in a highly visible Retail environment.

WHERE YOU’LL WORK AND WHAT’S REQUIERED

• On-site: Your work location will be onsite in Philadelphia, PA.
• We prioritize work-life balance while recognizing the flexibility required of a salaried manager to meet business needs.
• Evening and weekend availability is essential, with additional flexibility required during holidays and peak business periods.
• Ability to stand for extended periods, move throughout the store, and lift up to 50 lbs as needed.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

ABOUT THE TEAM

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

Build Championship Teams

Obsessed with Fans

Limitless Entrepreneurial Spirit

Determined and Relentless Mindset

Voluntary Self-Identification

As set forth in Fanatics Commerce ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.