Missionary Discovery Consultant

North American Mission Board, SBC; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

The Missionary Discovery Consultant at North American Mission Board (NAMB) supports missionary candidates through the endorsement process, coordinating with field leaders, ensuring alignment with doctrinal standards, and maintaining clear communications.

This role emphasizes confidentiality, project management, and servant leadership as you monitor progress, resolve issues, train staff, and operate within a faith-based, national nonprofit environment.

Qualifications

• Bachelor's degree required.
• Strong commitment to confidentiality and ethical handling of sensitive information.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Active church membership in a Southern Baptist congregation.
• Self-directed and able to manage multiple tasks in a matrix organization.
• Strong relational and interpersonal skills across diverse groups.
• Experience in meeting facilitation and team collaboration.
• Practices servant leadership and supportive communication.

Responsibilities

• Serve as the primary contact for missionaries, field partners, and the Regional Director regarding the endorsement process.
• Review missionary applications for completeness and doctrinal alignment with Baptist Faith & Message 2000.
• Review background checks and flag concerns as needed.
• Send and track completion of Ministry Safe Training.
• Coordinate with field leaders to address doctrinal questions or documentation gaps.
• Review references for ministry suitability.
• Approve candidates to proceed to pre-assessments and send endorsement emails.
• Monitor missionaries through endorsement stages and track progress.
• Resolve endorsement-related helpdesk tickets and escalate issues when needed.
• Process missionary terminations in MAP and coordinate communications.
• Set up MSC accounts after endorsement approval and ensure system integrity.
• Collaborate across teams and document process changes.

Skills

Confidentiality

Church membership

Self-motivation

Interpersonal skills

Facilitation

Servant leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

LOCATION: NAMB Headquarters EMPLOYMENT TYPE: Full-Time, Exempt Join Us on a Purpose-Driven Mission to Make a Difference in the World. It’s all about the gospel! At the North American Mission Board (NAMB), we’re more than a nonprofit organization — we’re a family united by faith, equipping individuals and churches to share the hope of the gospel of Jesus Christ. Across North America, millions have yet to hear this good news. Through partnerships with local churches, NAMB plants new churches in unreached neighborhoods throughout the United States, Canada and Puerto Rico bringing light, love, and lasting change. NAMB is funded by the Southern Baptist Convention. Since 2010, Southern Baptists have planted over 10,000 churches transforming communities for eternity. Our compassion ministry meets physical and spiritual needs through disaster relief and support for vulnerable communities — all in Jesus’ name. We believe every believer and church has a role in God’s story, and we’re here to walk alongside you as you discover your role in making a difference in the world. At NAMB, you’ll find not just a place to serve, but a place to belong, grow, and be part of a mission that matters for eternity. Working at NAMB is a calling, not just a job.

About the position

The Missionary Discovery Consultant supports and walks alongside missionary candidates throughout the endorsement process, ensuring timely progress and alignment with organizational, ministry, and doctrinal standards. This role coordinates with field leaders and internal teams, manages related communications and systems, and resolves issues to provide a consistent and effective candidate experience.

Endorsement Process Management

• Serve as the primary point of contact for Interested Missionaries, Field Partners, and the Regional Director regarding the endorsement process, ensuring alignment with Send Network and SBC doctrinal and ministry standards.
• Review missionary applications for completeness, accuracy, and consistency with the Baptist Faith & Message 2000.
• Review background check reports and flag concerns as needed.
• Send and track completion of Ministry Safe Training.
• Coordinate with field leaders to follow up on outstanding issues, doctrinal questions, or documentation gaps.
• Review references submitted on behalf of applicants for ministry and character fit.
• Approve candidates to proceed to pre-assessments.
• Send official endorsement emails upon confirmation of doctrinal and ministry alignment.

Candidate Monitoring & Support

• Monitor assigned missionaries to ensure timely, faithful progress through each stage of the endorsement process.
• Track individual missionary progress and proactively follow up on delays or missing steps.

Helpdesk & Issue Resolution

• Manage and resolve endorsement-related helpdesk tickets in a timely manner.
• Triage incoming tickets and respond within established service-level timeframes.
• Escalate complex, doctrinal, or unresolved issues to appropriate staff or departments.

Termination Processing

• Process missionary terminations in MAP, including cross-team coordination.
• Send required communications as part of the termination process, coordinating across teams as needed.
• Investigate cases of self-termination to determine cause.
• Serve as the point of communication for reinstating or terminating missionaries as necessary.

System Administration & Support

• Set up MSC accounts requested by missionaries following endorsement approval.
• Support system integrity and cross-system coordination; report issues to IS and collaborate on testing and corrections.

Collaboration & Communication

• Participate in team and cross-team meetings, contributing collaboratively to problem-solving efforts.
• Maintain clear communication and documentation of process changes.

Qualifications & Skills

Education and Experience: Bachelor's degree required.

Knowledge, Skills & Abilities

• Strong commitment to confidentiality and ethical handling of sensitive information.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Active church membership in a Southern Baptist congregation.
• Self-directed and motivated; able to manage multiple tasks/projects simultaneously and adapt to changing priorities within a complex matrix organization.
• Strong relational skills, able to work well with people of all levels, ages, races, denominational affiliations, and genders.
• Skilled in effective meeting facilitation and fostering team unity.
• Practices servant leadership, offering praise, encouragement, and recognition when merited.

Why NAMB?

Join us and become part of a purpose-driven organization committed to growth, community impact, and spiritual fulfillment. As a member of the NAMB staff, this is your calling – a chance to actively live out your faith in Jesus Christ every day in every conversation!

We offer:

• Excellent retirement plans to secure your future!
• Generous paid time off, paid holidays, and flexible hybrid work arrangements!
• Medical, dental, vision, and life insurance coverage for you and your family.
• Disability insurance for peace of mind.
• Opportunities to grow professionally and be part of a dynamic faith-based community.

Come Join Us and become part of something meaningful, extending the Love of Christ to the world.

We work to support churches, pastors and missionaries who are reaching North America. We help churches meet needs through the compassion ministry of Send Relief and we help churches plant churches through Send Network. Our goal is to send the hope of the gospel to North America.