Mission Services Lead: Workforce Growth & Impact

Marion Goodwill Industries; Marion (OH); On-site; USD 55,000 - 82,000; Full time

Job summary

Marion Goodwill Industries in Marion, Ohio, seeks a Mission Services Manager to lead workforce development programs and operations within the Education and Training Center. The role blends program leadership, community partnerships, staff development, and funding initiatives to expand mission impact.

You will drive program outcomes, ensure policy compliance, and cultivate relationships with community partners while supporting grant research and program evaluation.

Qualifications

• Bachelor's degree preferred or equivalent related professional experience.
• Experience in workforce development, human services, program management, or a related field.
• Leadership experience with the ability to coach, motivate, and develop others.
• Strong relationship-building and community partnership skill.
• Excellent verbal, written, and presentation skills.
• Strong organizational skills with attention to detail and follow-through.
• Ability to work independently while collaborating with a team.
• Valid driver's license with acceptable driving record and insurance.
• Ability to pass background check and drug/alcohol screening.

Responsibilities

• Lead and support workforce development programs and services
• Coach, develop, and hold team members accountable to program expectations
• Monitor program outcomes and develop action plans when benchmarks aren't achieved
• Ensure programs remain compliant with policies, procedures, documentation, and funding requirements
• Maintain accurate program data, records, reports, and participant documentation
• Build and strengthen relationships with community organizations, employers, funding partners, and other stakeholders
• Identify community workforce needs and opportunities for new or expanded programs
• Develop and maintain funding relationships and assist with grant research and applications
• Support program evaluation and implement process improvements
• Coordinate program schedules, services, and workloads
• Support CARF standards, action plans, and ongoing compliance
• Develop training materials and facilitate learning opportunities
• Provide guidance and support to program participants as needed
• Protect confidential participant and program information
• Represent Goodwill at community meetings, conferences, trainings, and professional events

Skills

Workforce development

Program management

Leadership

Relationship-building

Communication

Organizational skills

Team collaboration

Driver's license

Background check compliance

Education

Bachelor's degree or equivalent

Job description

Marion Goodwill Industries in Marion, Ohio, seeks a Mission Services Manager to lead workforce development programs and operations within the Education and Training Center. The role blends program leadership, community partnerships, staff development, and funding initiatives to expand mission impact.

You will drive program outcomes, ensure policy compliance, and cultivate relationships with community partners while supporting grant research and program evaluation.