Mission Experience Specialist - Foundation Support Services

Texas Health Resources; Arlington (TX); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid Position

Job summary

Texas Health Resources Foundation seeks a Mission Experience Specialist to design cultivation experiences that engage prospects and donors beyond traditional outreach, turning interactions into defining moments.

You will partner with frontline fundraisers, coordinate planing and logistics, and build a toolkit of resources to elevate donor engagement. The role supports collaboration with donor relations and leaders across departments.

Qualifications

• Experience designing, coordinating, and executing programs and events that engage audiences.
• Strong creativity and ability to turn touchpoints into memorable experiences.
• Experience collaborating with multiple teams and leadership.

Responsibilities

• Design and coordinate cultivation experiences translating outreach into memorable moments.
• Coordinate planning and logistics with gift officers, ensuring quality and detail.
• Build a toolkit of resources for frontline fundraisers to personalize engagement.
• Coach staff to recognize opportunities to surprise and delight donors.
• Collaborate with donor relations to ensure seamless handoff between cultivation and stewardship.

Skills

Exceptional creativity

Project coordination

Independent leadership

Interpersonal skills

Budgeting & cost control

Problem solving

Customer-service orientation

Education

HS Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Raiser's Edge

Job description

Mission Experience Specialist - Foundation Support Services

Bring your passion to Texas Health so we are Better + Together

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Work Hours: Hybrid: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion)

Occasional Nights And Weekends Required

Department Highlights:

• Gain a sense of accomplishment by contributing to a teamwork environment.
• Receive excellent mentorship, comprehensive training, and dedicated leadership resources.
• Hybrid Position

The Mission Experience Specialist plays a lead role in reimagining how the Texas Health Resources Foundation cultivates relationships with prospects and donors. Where traditional cultivation relies on familiar touchpoints, this position is responsible for designing intentional, memorable experiences that surprise and delight, turning ordinary interactions into defining moments that inspire people to give and to stay connected to our mission.

This position exists to move our cultivation efforts beyond conventional models. Drawing on the science of memorable experiences, the Mission Experience Specialist works creatively and strategically to break the script, mark milestones, and create the kind of peak moments that earn a first gift and make the next one feel like the natural continuation of a relationship the donor already values. Donor retention depends heavily on the experience between the first and second gift, and this role is designed to strengthen that bridge.

Rather than carrying a personal portfolio, the Mission Experience Specialist serves as a resource and partner to frontline fundraisers, providing the tools, ideas, and coordination that allow gift officers to deliver distinctive cultivation experiences at scale. This position collaborates with and impacts all areas of the Foundation, partnering closely with the donor relations function, which holds the parallel focus on stewardship.

Essential Functions

What You Will DO:

Experience Design & Strategy

Design and coordinate creative cultivation experiences that translate traditional outreach into intentional, memorable moments for prospects and donors

Apply the principles of memorable experience design, including elevating moments, breaking from routine, marking milestones, and creating opportunities for genuine connection, across the donor journey

Develop signature, repeatable mission experiences that can be tailored and deployed consistently across regions and giving levels

Identify the key moments in the cultivation journey, particularly the path from first to second gift, and design intentional experiences that strengthen donor retention

Continuously scan for inspiration inside and outside the philanthropic sector, bringing fresh, outside‑box ideas into the Foundation's cultivation strategy

Frontline Support & Coordination

Serve as a resource and partner to frontline fundraisers, providing tools, templates, and creative concepts that help gift officers make every interaction more meaningful

Coordinate the planning and logistics of cultivation experiences in partnership with gift officers, ensuring each is executed with quality, intentionality, and attention to detail

Build and maintain a toolkit of cultivation resources, ideas, and best practices that frontline fundraisers can readily access and personalize

Equip and coach staff to recognize and act on opportunities to surprise and delight, helping embed an experience‑minded culture across the team

Collaborate closely with the donor relations function to ensure a seamless handoff between cultivation and stewardship so the donor experience feels continuous

Collaboration & Execution

Partner with gift officers, communications, advancement services, hospital leadership, and external vendors to bring cultivation experiences to life

Coordinate vendors, venues, and materials needed to execute distinctive experiences, managing details from concept through completion

Work within budget parameters to deliver high‑impact experiences with strong cost control and creative use of resources

Ensure cultivation activities and donor interactions are accurately documented in the donor database to inform future engagement

Gather feedback and measure the impact of mission experiences, refining the approach based on what resonates most with prospects and donors

What You Need

Education

• H.S. Diploma or Equivalent Req
• Bachelor's Degree Pref

Experience

• 3 Years Experience in fundraising, donor cultivation, events, marketing, hospitality, or a related field where creating memorable experiences is central Req
• Experience designing, coordinating, and executing programs, events, or experiences than engage and delight an audience Pref
• Proficient in Microsoft Office applications Pref
• Experience with Blackbaud's Raiser's Edge Pref

Skills

• Exceptional creativity, with a talent for turning conventional touchpoints into distinctive, memorable experiences.
• Strong project coordination skills and close attention to detail, with the ability to manage multiple experiences and competing priorities at once.
• Ability to initiate, plan, and lead cultivation experiences independently while collaborating effectively across teams.
• Excellent interpersonal skills, with the ability to work well with Foundation leadership, gift officers, Trustees, volunteers, donors, vendors, and system and hospital leadership.
• Experience with budgeting and expense control.
• Strong problem‑solving skills and the ability to prioritize projects and work independently.
• A collaborative team player who brings genuine warmth, energy, and a customer‑service orientation to every interaction.

Supervision

Individual Contributor (may supervise up to 2 FTEs)

Budget Responsibility

Other Less than $100 Thousand

Physical Demands

Light Work

• Lift no more than 20 lbs. at a time; frequently lift/carry objects up to 10 lbs.
• Occasional reaching below waist and above shoulders
• Stand and/or walk up to:
• 6 hours in 8 hour day;
• 7.5 hours in 10 hour day;
• 9 hours in 12 hour day
• Exert up to 20 lbs. of force occasionally
• 10 lbs. of force frequently
• Negligible force constantly

ADA Requirements

Working Indoors 67% or more

OSHA

Tasks not involving exposure to blood, body fluids, or tissues and Category 1 tasks are not a condition of employment

Travel Requirements

30% Local

This position will travel predominantly across a four‑county are