Mission-Critical Help Desk Technician for Government IT Ops

Concept Solutions, LLC

Washington (District of Columbia)

On-site

USD 52,000 - 72,000

Full time

3 days ago

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Job summary

Concept Solutions, LLC seeks a Help Desk Technician to support the FAA’s Command, Control, and Communications (C3) organization in Washington, DC. The role provides frontline IT support for FAA-supported applications, systems, and infrastructure at the Washington Operations Center, ensuring rapid issue resolution in a mission-critical environment.

The ideal candidate delivers proactive troubleshooting, adheres to FAA security policies, and collaborates with cross-functional teams to maintain

Qualifications

Provide technical assistance and customer support to FAA personnel.
Diagnose, troubleshoot, and resolve hardware, software, and system issues.
Document, track, and manage help desk requests, including escalations.
Maintain knowledge of FAA IT security policies, access controls, and incident handling.

Responsibilities

Provide front-line technical assistance to FAA personnel in person, by phone, and electronically.
Troubleshoot hardware, software, and system issues to minimize disruptions.
Research technical questions and use knowledge bases to resolve issues.
Guide users through troubleshooting steps and next actions.
Support system updates, installations, upgrades, and routine maintenance.
Document and close tickets with final resolutions and time stamps.