Mission-Critical AI Platform CSE — TS/SCI Clearance

PGTEK; Illinois; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive PPO medical coverage

401(k) matching plan

Generous PTO and Holidays

Job summary

PGTEK is seeking an AI Platform Customer Success Engineer to join a high-performing team in McLean, VA. This role requires strong communication skills and a background in customer advocacy to ensure customers achieve success with AI-powered solutions.

The ideal candidate will have experience in translating technical concepts into business value and managing customer relationships. Understanding of AI and machine learning fundamentals, along with active TS/SCI clearance, is mandatory.

PGTEK offers comprehensive benefits, including medical, dental, and education assistance.

Qualifications

• Active TS/SCI clearance with CI Polygraph is mandatory.
• Strong organizational skills to manage multiple priorities.
• Proven problem-solving skills in cross-functional teams.

Responsibilities

• Serve as the primary customer advocate for AI platforms.
• Ensure customers achieve measurable outcomes from AI solutions.
• Identify customer pain points and translate technical concepts.

Skills

Customer advocacy

Technical coordination

AI and machine learning concepts

Data analysis

Communication skills

Job description

PGTEK is seeking an AI Platform Customer Success Engineer to join a high-performing team in McLean, VA. This role requires strong communication skills and a background in customer advocacy to ensure customers achieve success with AI-powered solutions.

The ideal candidate will have experience in translating technical concepts into business value and managing customer relationships. Understanding of AI and machine learning fundamentals, along with active TS/SCI clearance, is mandatory.

PGTEK offers comprehensive benefits, including medical, dental, and education assistance.