Mini Bar Attendant - Kona Village

Rosewood Hotel Group; Kailua (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

Rosewood Hotel Group in Kailua, Hawaii seeks a friendly mini bar attendant to stock guestrooms, manage inventory and assist with room service orders. The role focuses on guest satisfaction and brand standards.

You will perform opening/closing duties, handle billing, and work closely with F&B to maintain service quality while embracing Aloha spirit.

Qualifications

• 6 to 12 months in hotel F&B operations, preferably with In Room Dining.
• Fluent spoken and written in English.
• Background in upscale free-standing restaurant or F&B operations preferred.
• Familiarization with Forbes standards is preferred.
• Conversant with all aspects of the Micros System preferred.
• High School Diploma.

Responsibilities

• Stock minibar in guest rooms and maintain inventory.
• Take and deliver room service orders with proper phone etiquette.
• Ensure compliance with hotel policies and brand standards.
• Provide exceptional guest service and handle inquiries courteously.
• Assist with opening/closing duties and cash handling per policy.

Skills

English fluency

Hotel F&B experience

Forbes standards knowledge

Micros System knowledge

High school diploma

Education

High School Diploma

Tools

Micros System

Job description

OVERVIEW/BASIC FUNCTIONS

This position requires an organized person that is guest driven, friendly, eager to learn and self-motivator. Moreover, the person needs to learn, adapt and innovate quickly with a vibrant personality. To contribute to the smooth and efficient running of the In Room Dining function within the Food and Beverage Division. A mini bar attendant ensures that the mini bar in each guest room at a hotel remains stocked during a customer's stay. As a mini bar attendant’s duties include stocking bars, maintaining inventory, organizing orders, and billing customers. Should have knowledge of room service menu and ongoing promotions in other F&B outlets. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team with a sense of Aloha.

KEY RESPONSIBILITIES

Guest Satisfaction

• Ensures the delivery of the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Operations

• Perform opening and closing duties for each shift
• Set trolleys and trays according to orders and standards
• Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
• Ensures that Rosewood standards are implemented and followed.
• Ensures that all the Food and Beverage Sequence of Service are implemented.
• Carry out the service to the highest professional standards in a genuine and intuitive manner.
• Ensures the appropriate mise en place before and after service.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Takes orders from guests and repeats the orders before ending the telephone conversation.
• Ensures all orders are properly taken as requested with the proper phone etiquette.
• Delivers order to guest room in a prompt and timely manner.
• Strictly adheres to the hotel policies and procedures, especially when entering guest rooms.
• Ensures no entry to any guest room with "Do-Not-Disturb" sign.
• Collects In Room Dining tray / trolley from guest rooms or corridor as soon as he / she is informed.
• Presents bill and collects payment upon delivering the food.
• Maintains par stocks of all equipment and guest supplies as required.
• Has a thorough knowledge and understanding of all Food and Beverage items in the menu and is able to recommend Food and Beverage combinations and up sell alternatives.

Finance

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Performs the function of cashier as required.
• Verifies cash received ensuring only genuine money has been collected.
• Verifies all credit cards presented by guest before validating the card.

Talent & Culture

• Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".

Other Duties

• Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
• Ensures high standards of personal presentation and grooming.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
• Be punctual. No absenteeism or lateness, unless approved by superior.

Group Specific

• Contribute to ensuring that brand integrity and clarity are always maintained.
• Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Works with a sense of Aloha and in respect of the Hawaiian culture and tradition
• Complies to the company policies.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.
• Works with a sense of Aloha and in respect of the Hawaiian culture and tradition

QUALIFICATIONS & WORKING EXPERIENCE

• 6 to 12 months in Hotel Food and Beverage operations, preferably with In Room Dining
• Fluent spoken and written in English
• Background in upscale free-standing restaurant or Food & Beverage operations preferred
• Familiarization with Forbes standards is preferred
• Conversant with all aspects of the Micros System preferred
• Fluent spoken and written in English
• High School Diploma.