Military Personal Banker

Academy Bank; Leavenworth (KS); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) plan

Company paid life insurance

Disability insurance

Vacation and holidays

Job summary

Academy Bank is seeking a Military Personal Banker I to deliver fast, friendly service and to promote banking products through live chat and in-person interactions. You will handle transactions, support clients with deposits, withdrawals and product inquiries, and adhere to all policies in a fast-paced team environment.

The role emphasizes building client relationships, meeting service levels, and completing monthly regulatory training to stay compliant with bank standards.

Qualifications

• Experience in customer service and banking is preferred.
• Willingness to complete monthly training on banking regulations and policies.

Responsibilities

• Deliver fast, friendly service consistent with company standards.
• Promote and explain consumer banking products to clients.
• Process banking transactions, deposits, withdrawals, and other services.
• Balance cash and checks in teller drawer as required.
• Respond to client inquiries via live chat promptly and accurately.
• Maintain client information with confidentiality and security.

Skills

Customer service

Chat support

Banking products

Attention to detail

Job description

Summary

Military Personal Bankers are front-line associates who deliver solutions that help our clients achieve financial freedom and peace of mind. Military Personal Bankers achieve this vision by building professional relationships with clients and potential clients to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Military Personal Bankers are enthusiastic about delivering excellent client service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals.

Summary

Military Personal Bankers are front-line associates who deliver solutions that help our clients achieve financial freedom and peace of mind. Military Personal Bankers achieve this vision by building professional relationships with clients and potential clients to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Military Personal Bankers are enthusiastic about delivering excellent client service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals.

Responsibilities

• Deliver fast, easy and personal service consistent with company standards in all client, non-client and associate interactions.
• Introduce, promote and recommend consumer banking products and services to clients and non-clients.
• Process banking transactions for clients, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, opening checking and savings account and assisting clients with obtaining other bank products, including credit cards and personal loans.
• Balance currency, coin and checks in client transactions and teller drawer as required.
• Adhere to all bank compliance, security and operational policies and procedures, as well as financial loss standards.
• Handle incoming client inquiries via live chat in a timely, professional, and accurate manner.
• Respond to real-time chat requests, providing product, service, and account-related support while maintaining high client satisfaction.
• Serve as a first point of contact for clients through incoming chat channels, addressing questions, resolving issues, and routing requests as needed.
• Deliver consistent, friendly, and solutions-oriented service through live chat interactions, adhering to established service-level agreements (SLAs).
• Play an essential role in finding the right solutions for clients.
• Maintain client information in complete confidence.
• Proven ability to consistently meet or exceed established goals for the position.
• Protect all client and bank information confidentially and follow all company policies.
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Other specified duties as assigned.

Compensation & Benefits

The Military Personal Banker I position pays a minimum of $18.00 per hour. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.

Full‐time Associates Are Eligible For Our Benefits Package

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.