Milieu Specialist - PM

101 Rogers Memorial Hospital, Inc.; Town of Oconomowoc (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flexible spending accounts

Tuition reimbursement

Health and wellness program

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health in Wisconsin is seeking a dedicated Mental Health Technician to support milieu management and safety on the unit. You will collaborate with nurses, therapists, and psychiatrists to implement treatment plans and respond to crises with de-escalation techniques.

The role includes training staff, leading emergency responses, and ensuring regulatory compliance while maintaining a supportive environment for patients and families.

Qualifications

• Minimum of high school diploma required.
• Associate degree in social services, business, or healthcare related field preferred.
• Minimum of two years' healthcare experience in patient safety, patient relations, or risk management.
• NCI certification within fourteen days of hire.
• Certification must be maintained in good standing indefinitely.
• Knowledge of de-escalation and milieu management techniques.
• Familiarity with patient incident reporting systems and service recovery principles.
• Ability to train and educate staff across levels with competence and confidence.

Responsibilities

• Conduct daily safety and environmental rounds and report concerns in real time.
• Comply with regulatory and accreditation requirements and hospital policy.
• Check in with nurse manager at shift start for direction and support.
• Assess units and implement safety practices during crises or high-risk behaviors.
• Serve as BERT member and assist in debriefings after codes.
• Lead emergency situations (codes) on the unit.
• Assist with patient belongings, admissions, discharges, and staffing coverage.
• Provide ongoing staff training on milieu management and de-escalation techniques.

Skills

De-escalation techniques

Team collaboration

Staff training

Communication skills

Crisis management

Education

High school diploma or equivalent

Nonviolent Crisis Intervention (NCI) certification

Job description

Works collaboratively with members of the interdisciplinary care team, including nurses, therapists, psychiatrists, social workers, and others, to facilitate, organize, and implement a stable milieu structure and seamless operation of the unit. Plays a key role in the safety of patients and staff by providing ongoing training and support in accordance with individual patient treatment plans, quality improvement program objectives, as well as hospital policy. Establishes and maintains cohesiveness among the team through effective milieu management and demonstrated competency with Nonviolent Crisis Intervention® techniques that prevent and de-escalate challenging behaviors, especially in medium to high-risk situations. Serves as a preceptor and role model to others within the milieu. Demonstrates understanding and commitment to Rogers’ mission, vision, and values. Schedule: 1.0PM, 40 hours, 3:00pm-11:30pm

Job Duties & Responsibilities

Conduct daily safety and environmental rounds and communicate concerns to nursing and clinical leadership in real time to enable timely follow-up and resolution. Comply with regulatory and accreditation requirements, along with organizational policy. Check-in with nurse manager/charge nurse at start of shift to get direction on how to effectively assist on the assigned unit(s). Assess/reassess the units throughout each shift and work collaboratively with the interdisciplinary care team to implement safety best practices and interventions, as applicable, especially during situations when a patient is in crisis or exhibiting challenging or medium to high-risk behaviors. Serve as Behavioral Emergency Response Team (BERT) member and assist in formal staff debriefings following codes. Participate and lead specific emergency situations (“codes”) occurring on the unit. Assist units with checking in patient belongings, visitation, admissions, discharges, and providing staffing coverage during coworkers’ breaks or absences (e.g., paid time off, leave of absence, etc.). Attend unit shift to shift report (daily). Assist nursing leadership in precepting Mental Health Technicians (MHTs). Provide ongoing staff/unit training on: Milieu management De-escalation techniques Decision making matrix Use of verbal communication techniques that are clear and calm Responding to patient expressed problems/conditions in a professional manner that creates a sense of trust Patient rounding observations Searches of person, belongings (including belongings check-in), and environment 1:1 patient monitoring Group observation Demonstrate collaborative teamwork when assisting patients in crisis. Collaborate with staff and leadership to meet customer service and clinical quality outcomes. Conduct daily hand-off communication at the end of each shift that includes, at a minimum, the following: Relevant information regarding patient behavioral plans, changes in patient behaviors, and/or observed patients’ behaviors while on a 1:1 (“line of sight”) or unit/peer restriction. Relevant information regarding significant patient or staff incidents, including interventions attempted/successful, safety plans, or other clinical/operational changes impacting milieu management. Perform other miscellaneous duties as assigned. Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills. Be open to change and actively support change. Be open to others’ ideas and points of view. Evaluate employees objectively and provide employees with periodic feedback. Promote department goals as well as the mission of the hospital. Communicate goals to fellow staff members. Maintain department policies and procedures. Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin). Maintain and/or communicate to appropriate party function backlog at a set time. Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed. Demonstrate acceptance and training of student interns in the department, as directed. Participate in hospital committees, performance improvement team meetings, and team projects, as directed. Demonstrate punctuality and preparedness. Demonstrate effective communication skills. Demonstrate good organizational skills. Contribute in a positive, solution-focused manner.

Education and Experience Requirements

Minimum of high school diploma required. Associate degree in social services, business, or healthcare related field preferred. Minimum of two (2) years' experience in the healthcare industry within in a patient safety, patient relations, and/or risk management role accepted in lieu of college degree. Certification in Nonviolent Crisis Intervention® (NCI) required within fourteen (14) days of hire. Maintenance of certification in good standing required indefinitely. Maintenance of certification in good standing required indefinitely. Working knowledge of de-escalation and milieu management techniques. Working knowledge of patient incident reporting systems and customer service/service recovery principles. General knowledge of hospital clinical and operational practices and procedures to be able to effectively educate and communicate regarding the same to both internal and external customers. Ability to provide ongoing training and education to all levels of staff with both competence and confidence.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. The System also includes Rogers Behavioral Health Foundation which supports patient care, programs, and research; and Rogers InHealth an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org.

EOE/MFDV Equal Employment Opportunity – Rogers Behavioral Health