Migration Delivery, Deployment Strategist

100 Salesforce, Inc.; Chicago (IL); On-site; USD 150,000 - 298,000; Full time

Job summary

Salesforce is seeking Deployment Strategists to lead end-to-end migrations and platform modernizations for enterprise customers. You will own engagement strategy, direct cross-functional pods, and executive governance to ensure value realization within a fast-paced delivery lifecycle.

You’ll use AI tools to accelerate discovery, documentation, and handoffs, with travel up to 25% to client sites and a role blending program management, engagement leadership, and business analysis.

Qualifications

• 8+ years leading enterprise delivery, TPM, engagement management, or management consulting for enterprise SaaS transitions.
• Proven track record owning enterprise engagement scopes and cross-functional delivery teams with tight milestones.
• Strong governance, scope management, business process analysis, and executive stakeholder management.
• Experience working with Professional Services, SIs, and external customer teams.
• Broad understanding of enterprise cloud platforms (Marketing, Revenue/CPQ, Analytics, Data Cloud).
• Experience using AI productivity tools to accelerate analysis, documentation, and delivery.
• Willingness to travel up to 25% to customer sites; degree or equivalent experience required.

Responsibilities

• Own engagement success end-to-end as the single point of accountability across the full lifecycle.
• Establish engagement governance, track milestones, manage scope, and resolve delivery risks.
• Direct day-to-day rhythm of cross-functional teams to keep scope and dates aligned.
• Serve as primary trusted contact for VP and C-suite stakeholders, translating workstreams to outcomes.
• Lead steering committee reviews and guide change management within customer organizations.
• Lead discovery workshops and map requirements to target platform patterns; use AI tools to accelerate delivery.
• Assess organization readiness and lead handoffs post-migration for lasting adoption.

Skills

Enterprise delivery leadership

Program management

Engagement management

Management consulting

Executive stakeholder management

Cross-functional leadership

Change management

AI productivity tools

Education

Bachelor's degree or equivalent experience

Tools

Claude

Cursor

Copilot

Job description

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis.

About the Role

Salesforce is hiring Deployment Strategists - engagement leaders who serve as the operational backbone, program lead, and business strategist for high-stakes customer migrations and platform modernizations. Operating in an AI-native delivery framework, you own the end-to-end delivery lifecycle for fast-paced, high-impact engagements (typically 12 weeks or less) that transition enterprise customers to modern platforms like MC Next, Revenue Cloud, Tableau, and Data Cloud. You're a hybrid of Program Manager, Engagement Lead, and Business Analyst. Rather than managing a schedule from the sidelines, you lead engagement strategy, direct cross-functional delivery pods, run executive governance, and use modern AI tools to accelerate discovery and execution - keeping complex migrations on track and ensuring enterprise customers see value fast.

What You'll Be Doing

Own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery -> Migration Strategy -> Execution Oversight -> Value Realization & Handoff

• Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks
• Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners - keeping them unblocked and aligned on scope and delivery dates
• Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes
• Lead steering committee reviews and help customers navigate organizational change
• Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns
• Use AI tools (Claude, Cursor, Copilot, and automation agents) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows
• Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption

What We're Looking For

Required Qualifications 8+ years leading enterprise customer delivery, technical program management (TPM), engagement management, or management consulting for enterprise SaaS transitions Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline Strong background in program governance, scope management, business process analysis, and executive stakeholder management Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud) Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency Willingness to travel up to 25% to customer sites as needed Degree or equivalent relevant experience required.

Preferred Qualifications

Prior experience in a Success Architect, Solution Architect, or similar customer-facing delivery role at an enterprise software company Familiarity with Salesforce's platform ecosystem and migration methodologies Experience building or refining AI-accelerated delivery playbooks

What's in It for You

You'll operate at the center of Salesforce's highest-stakes customer migrations, with direct influence on how enterprises modernize their platforms. You'll work alongside Professional Services, SI partners, and product teams while pushing the boundaries of AI-native delivery.

Our Commitment to Equality

Salesforce is an equal opportunity employer. We believe in equal treatment for all employees and applicants, and we are committed to building a workforce that reflects the diverse communities we serve - hiring without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected status.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.