Midwest Field Services Manager

ALS Chemex de Mexico; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

ALS Environmental seeks a Regional Field Services Manager to lead field operations across the Eastern region, aligning courier, field tech, and well tech teams with a unified service model. You will standardize scheduling, routing, and safety processes, drive on-time pickups, and partner with laboratory leadership to optimize waste reduction and client satisfaction.

This role requires 5+ years in field services or logistics and at least 2 years of multi-site supervision, with a degree in

Qualifications

• AA or BA in Business, Logistics, Environmental Science, or related field preferred.
• 5+ years of field services, logistics, or operations experience.
• 2+ years of supervisory or multi-site leadership experience.
• Experience scheduling and coordinating field operations.

Responsibilities

• Lead region-wide logistics and field services strategy for efficiency and quality.
• Standardize scheduling and routing across field service teams.
• Collaborate with regional peers to connect site teams into a unified service network.
• Drive on-time sample pickups and overall client satisfaction.
• Develop capabilities of Couriers, Field Techs, and Well Techs.
• Oversee fleet resources and equipment lifecycle.
• Ensure safety, compliance, and quality across the region.

Education

AA or BA in Business/Logistics/Environmental Science

Tools

Scheduling software

Routing software

Fleet management software

Job description

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Location: ALS Environmental, TBD

Reports to: Eastern Region Logistics Manager

About the Position:

The Regional Field Services Manager will support the strategy, performance, and standardization of field services operations across multiple ALS laboratory locations in the Eastern region. This leadership role is responsible for supporting a unified, efficient and scalable logistics framework to support sample collection, pickup, and transport activities across the Eastern Region.

The Regional Field Services Manager will lead the site-level teams of their regions Couriers, Field Techs, and Well Techs, ensuring consistent operational practices, optimized scheduling, compliance, and a strong focus on client service, safety, and continues improvement.

The role is essential in developing a connected field services network that reduces operational waste, aligns staffing and routes, ensures full utilization of resources, and strengthens the partnership between field operations, laboratory leadership and cross-functional support of each location.

Primary Objectives:

• Lead, collaborate, and implement the region-wide logistics and field services strategy that improves efficiency, consistency, and quality.
• Ensure standardized scheduling, routing, and operational procedures are followed across all field service teams.
• Work with other Regional Field Service Managers to maintain a unified operating model that connects individual site teams into one coordinated regional service network.
• Drive service excellence, on‑time sample pickup performance, and overall client satisfaction.
• Develop the capabilities and performance of site‑level Couriers, Field Techs, and Well Techs.
• Support lifecycle management of fleet resources and field sampling equipment to support regional operational excellence.

Specific Responsibilities:

Leadership & Oversight

• Provide direct supervision, mentorship, and performance management for Couriers, Field Techs, and Well Techs across multiple ALS locations.
• Build a collaborative, aligned team culture across all field service operations.
• Support staffing decisions, workforce planning, and cross‑site coverage strategies to meet regional needs.

Operational Strategy & Standardization

• Use our standardized scheduling and routing model to improve efficiency and reduce operational costs.
• Ensure region‑wide SOPs are followed for sample pickups, positive client site interactions, equipment use, vehicle care, and safety.
• Ensure consistent execution of ALS Quality Procedures and regulatory requirements across the region.
• Work with other Regional Field Service Managers to ensure seamless movement of samples and create the most efficient routes created in the Eastern region.

Performance Management & Continuous Improvement

• Ensure regional KPIs for productivity, sample pickup turnaround times, holding times, route utilization, and cost-per‑stop.
• Analyze trends and operational data to identify opportunities for optimization and waste reduction.
• Ensure process improvement initiatives, including implementing new technologies or systems (scheduling platforms, routing software, etc.) are completed on time.

Client & Cross‑Functional Collaboration

• Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to ensure field operations align with business needs and support customer commitments.
• Facilitate communication between field teams and laboratory operations to ensure seamless sample handoff and improved turnaround times.
• Participate in client visits and operational reviews as required.

Safety, Compliance & Quality

• Oversee region‑wide safety training, incident prevention, and adherence to regulatory and ALS safety standards.
• Ensure all field teams maintain proper documentation, chain‑of‑custody handling, equipment calibration, and vehicle compliance.
• Support internal and external audits, corrective actions, and integration of quality improvements.

Resource, Equipment & Fleet Management

• Oversee shared equipment and fleet optimization, ensuring sites maintain reliable vehicles and sampling tools.
• Reduce equipment loss, damage, and operational waste through standardized processes and training.
• Manage regional costs related to field services, labor, fleet, and equipment.

Other Duties

• Support regional projects, strategic initiatives, and cross‑site operational integration.
• Perform additional responsibilities as assigned by leadership.

Required Qualifications:

• Associate's degree (AA) or Bachelor's degree in Business, Logistics, Environmental Science, or related field preferred.
• 5+ years of field services, logistics, or operations experience; laboratory or environmental industry experience strongly preferred.
• 2+ years of supervisory or multi‑site leadership experience.
• Experience scheduling,