Midland 02 (Andrews Hwy) True TX BBQ - Order Taker/Runner - Part time

H-E-B; Midland (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B Order Taker/Runner role located in Midland, TX, focuses on delivering a positive guest experience by taking orders, preparing drinks, delivering food, and keeping dining areas clean. You will assist guests with menu and beverage selections, including alcoholic options, and handle transactions accurately in a fast-paced environment.

The position requires strong customer service, communication, and teamwork, with attention to sanitation and safety.

Qualifications

• 1+ year of customer service experience preferred.
• Experience with restaurant POS systems is a plus.
• Alcohol seller/cash handling training or certification may be required on hire.

Responsibilities

• Takes orders from customers and assists with menu selections, including beverages.
• Delivers food and drinks; maintains dining area cleanliness.
• Processes cash, checks, debit and credit transactions accurately and quickly.
• Uses upselling techniques to meet guest needs and drive department sales.
• Resolves guest complaints to build relationships.
• Maintains beverage station and operates in technical areas as needed.

Skills

Customer service

Communication skills

POS experience

Cash handling

Merchandising

Teamwork

Tools

POS systems

Job description

Responsibilities Job Summary

As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.

Key Responsibilities & Essential Functions

Customer Service / Sales:

• Builds strong relationships with customers in varying situations
• Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
• Provides detailed information on menu items and specials, and beer and wine
• Serves food, drink, and products to guests
• Processes cash, check, debit, and credit transactions accurately and quickly
• Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
• Interacts positively with customers in person, on the phone, or through technology
• Assists with catering orders as needed
• Addresses complaints; resolves problems in a way that builds relationships
• Models teamwork to ensure a great guest experience
• Prepares, packages, merchandises product
• Assists in technical areas as needed

Compliance / Food Safety / Sanitation:

• Ensures compliance with TABC regulations
• Ensures compliance with department and Store standard operating procedures
• Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
• Maintains beverage station and bar areas
• Maintains sanitation in food / beverage prep areas and display cases
• Properly handles, operates, and maintains equipment
• Performs other duties as assigned

Qualifications & Key Requirements

Age Requirement: 18+

Work Experience: 1+ years of experience in customer service Experience in restaurant Point of Sale (POS) systems (preferred)

Knowledge/Skills/Abilities:

• Working understanding of nutrition values and ingredients
• Advanced communication, interpersonal, and customer service skills
• Organization and planning skills
• Computer skills
• Reading / writing skills
• Ability to handle guest feedback and resolve problems effectively
• Ability to maintain a smile, even when balancing multiple priorities

Education:

Licenses/Certifications: Completion of Alcohol Seller Training / Cash Handling training - upon hire

Physical Demands & Working Conditions: Function in a fast-paced, retail environment Work extended hours and / or rotating schedules Safely maneuver around moving mechanical parts Constantly reach at waist, grasp Frequently be exposed to fumes or airborne particles, and toxic or caustic materials Frequently stand, walk Frequently be exposed to wet and cold conditions Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction Occasionally be exposed to heat, ambient temperatures, and loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs. While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2019