Midland 01 (Wadley Ave) Dairy - Customer Service Rep - Part time

H-E-B; Midland (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

H-E-B in Midland, Texas is seeking a Customer Service Representative to maintain a well-stocked, clean, and organized department while delivering outstanding customer service. You will stock, rotate products, and assist customers with selections, ensuring signage, pricing, and displays are accurate and appealing.

The role emphasizes strong communication with customers, adherence to safety standards, and daily collaboration with the night crew to prepare the department for trucks and inspections.

Qualifications

• Strong customer service skills.
• Communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.

Responsibilities

• Stocks and rotates items; maintains department and displays.
• Assists with inventory control; loads, unloads, and moves product.
• Prepares back area for night crew and incoming trucks.
• Organizes merchandise on pallets to keep department presentable.
• Maintains integrity of shelf tags and signage.
• Keeps department clean and sanitary; follows SOPs.
• Checks shipments for freshness and quality; removes out-of-date items.
• Performs duties of Customer Service Assistant as needed.
• Provides superior customer service and answers product questions.
• Helps customers locate store merchandise and makes recommendations.
• Uses suggestive selling to meet customer needs and boost sales.

Job description

Responsibilities

Job Summary

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Stocking

Key Responsibilities & Essential Functions

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Beauty

Additional Department-Specific Responsibilities / Pre-requisites:

• Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise

• Prepares tags and signs as needed

Grocery

• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed

Texas Backyard

• Passion for outdoors
• Ability to complete Green Thumb training (H-E-B internal training)

Entertainment

• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

• 18+

Knowledge/Skills/Abilities

• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required

Education

• HS Diploma or GED (or equivalent) - Required

Licenses/Certifications

• Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department

Beauty – Physical Demands

• Constantly* reach at waist, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**

Drugstore / General Merchandise – Physical Demands

• Constantly* reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**

Grocery – Physical Demands

• Constantly* reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
• Frequently be exposed to cold conditions
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to loud noise, and wet conditions
• Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**

Texas Backyard – Physical Demands

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet conditions and loud noise
• Frequently be exposed to ambient temperatures
• Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**

Healthy Living – Physical Demands

• Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
• Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
• Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
• Occasionally be exposed to cold, loud noise, and wet conditions
• Must be able to lift 50 lbs, and manage in excess of 50 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Last revised: 6/1/2019