Middle Office Specialist

Old National Bank; Evansville (IN); On-site; USD 25,141 - 40,983; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401K and educational opportunities

Job summary

Old National Bank is hiring a Middle Office Specialist in Evansville. This role includes account management, service request monitoring, and vault administration. Ideal candidates should have attention to detail and strong communication skills.

Candidates must possess a high school diploma or equivalent, with an associate's degree preferred. 2-5 years of relevant experience is required, preferably in a banking or financial services setting. Join us in fostering an inclusive workplace!

Qualifications

• 2-5 years of relevant experience, preferably within a bank or financial services.
• Strong computer skills including Microsoft Word and Excel.
• Experience in a trust or financial services environment preferred.

Responsibilities

• Open and close Wealth Management accounts accurately.
• Monitor and respond to service requests submitted by associates.
• Process vault-related requests, including custody management.

Skills

Attention to Detail

Communication

Planning & Organization

Technical Proficiency

Education

High School diploma or equivalent

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat

Microsoft PowerPoint

Job description

Middle Office Specialist

Job Locations: US-IN-Evansville. Category/Function: Trust/Wealth Management. Position Type: Regular Full-Time. Requisition ID: 2026-19975. Workplace Type: On Site.

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Salary Range

The hourly rate for this position is $18.25/hr-$29.75/hr plus incentive bonus. The hourly rate indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

The Wealth Management Middle Office Specialist III plays an important role in delivering a smooth and seamless experience for our clients and front office teams. Acting as a key connection point between Front Office partners (Client Advisors, Account Administration Officers, Portfolio Managers, and Client Service Representatives) and Trust Operations, this position helps ensure day-to-day processes run efficiently and accurately.

In this role, you'll support a variety of core functions, including opening and closing accounts, maintaining account records, and coordinating the resolution of service requests. You'll also assist with vault-related activities and step in to support other Middle Office needs as they arise.

Success in this role comes from strong attention to detail, collaboration, and a willingness to jump in where needed. You'll work closely with a supportive team that values cross-training and teamwork to ensure consistent, reliable service for our clients and partners.

Key Accountabilities

Account Administration (Openings & Closures)

• Open and close Wealth Management accounts accurately and within established timeframes
• Verify required documentation and ensure completeness for each account type prior to processing
• Enter and validate account data within the trust accounting system and release accounts once complete
• Route new account requests to appropriate review or approval committees as required
• Ensure all assets are distributed, transactions are complete, and final statements are issued prior to account closure

Middle Office Support & Service Requests

• Monitor and respond to support requests submitted by associates through the designated service system (e.g., Get Support)
• Coordinate, track, and ensure timely and accurate resolution of service inquiries
• Perform account file maintenance and updates as needed
• Route requests to appropriate partners within Wealth Management when additional action is required

Vault Administration

• Process vault-related requests, including adding and removing assets from custody
• Maintain accurate records and documentation related to vault transactions
• Coordinate with internal partners to ensure proper handling and tracking of physical assets
• Route complex or specialized requests to appropriate parties as needed

Team Support & Collaboration

• Partner closely with team members to provide backup coverage across all Middle Office functions
• Identify process improvement opportunities and elevate issues when necessary
• Contribute to a collaborative team environment focused on service excellence and continuous improvement

Key Competencies for Position

• Planning & Organization - Ability to manage multiple priorities in a fast-paced environment with defined deadlines
• Attention to Detail - Strong focus on accuracy, completeness, and risk mitigation
• Technical Proficiency - Ability to navigate systems and interpret documentation effectively
• Communication - Strong interpersonal and written communication skills; able to collaborate across teams and resolve issues efficiently
• Accountability - Takes ownership of tasks and follows through to completion

Qualifications and Education Requirements

• High School diploma or equivalent required
• Associate's degree preferred
• 2-5 years of relevant experience, preferably within a bank, trust, or financial services environment
• Strong computer skills required, including Microsoft Word and Excel
• Experience with Adobe Acrobat and Microsoft PowerPoint preferred

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.