MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- FIFTH EAST (PT)
Riverside Healthcare
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Benefits offered by this job
Job summary
Riverside Healthcare provides opportunities for a CNA to support mid-shift patient experience and safety through purposeful rounding and bedside presence during the 9am-9pm schedule. You will help with comfort, safety, and daily activities, ensuring a responsive care environment.
Responsibilities include monitoring fall risk, documenting observations, and collaborating with the nursing team to deliver timely care while maintaining patient dignity and privacy.
Qualifications
- Current CNA certification required.
- BLS certification required.
- Ability to perform physical tasks and communicate effectively.
Responsibilities
- Perform purposeful rounding at established intervals to address pain, positioning, ADLs, and possessions.
- Monitor fall risk and ensure safety interventions and call lights are within reach.
- Assist with activities of daily living and provide patient-centered care with dignity.
- Coordinate with RNs and team; report changes promptly; participate in huddles and handoffs.
Skills
Education
Job description
The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.
9am-9pm
- Perform purposeful rounding at established intervals with focus on:
- Pain
- Positioning
- Personal needs (toileting)
- Possessions within reach (call light, phone, water)
- Anticipate patient needs to reduce call light usage and improve responsiveness.
- Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
- Observe patients closely and promptly report changes in condition or behavior to the RN.
- Monitor patients identified as fall risk and ensure safety interventions are in place.
- Maintain a safe, clutter-free patient environment.
- Ensure call lights, personal items, and safety equipment are within reach.
- Reinforce use of call light and safety precautions with patients and families.
- Escalate safety concerns immediately to nursing staff.
- Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
- Provide respectful, patient-centered care that supports dignity and privacy.
- Respond promptly to patient requests and communicate delays or concerns appropriately.
- Accurately document care and observations per organizational standards.
- Partner with RNs and the interdisciplinary team to support patient care goals.
- Communicate patient needs, concerns, and observations clearly and in a timely manner.
- Participate in unit huddles, safety rounds, and handoffs as assigned.
- Serve as a visible, approachable caregiver during high-volume mid-shift hours.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift differential, on-call
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Paid Leave Hours accrued as you work
- Current Certified Nursing Assistant (CNA) certification.
- Basic Life Support (BLS) certification.
- Ability to perform required physical tasks related to patient care.
- Strong communication, observation, and interpersonal skills.
- Experience in acute care or inpatient settings.
- Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.
- Improved patient satisfaction scores related to responsiveness.
- Decreased patient falls during mid-shift hours.
- Consistent compliance with purposeful rounding expectations.
- Positive feedback from patients, families, and care team members.
Required to communicate with patient/families/staff/doctors, coworkers, ancillary personnel and other department heads. Ability to ask for help.
Required to observe patients; reading equipment and dials.
Helpful to note presence of incontinence, vomitus, blood; electrical/fire safety.
Necessary to hear alarms, yells for help and to hear patient verbalizations.
Contact with patients, need to distinguish between hot and cold.
Mid-Shift (Midday)
10%
5%
45%
0%
25%
0%
6%
0%
2%
1%
5%
1%
Up to 10 lbs: Frequently
Up to 20 lbs: Frequently
Up to 35 lbs: Frequently
Up to 60 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100lbs: Not Required
Lifting of patients off their beds that are unable to move independently is done with assistive lifting equipment.
Horizontal movement of patients to and from carts/beds who are unable to move independently is done with assistive lifting equipment.
Lifting equipment - carry 25'- 150' waist high (IV bags, patient trays).
Carry charts 25'- 150' waist high. Filled laundry bags are filled half full so as not to weigh over 35 lbs.
Carry fire extinguishers down 1/2 flight of stairs or up 3-4 flights of stairs and several yards in an emergency.
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 30
Twist: 15
Stand: 60
Crawl: 0
Walk: 15
Kneel: 0
Lift: 5
Drive: 0
Squat: 5
Climb: 1
Bend: 15
Reach above shoulders: 5
Simple grasp 15 lbs.
Pushing & pulling - 50-200 lbs: Occasionally
Fine Manipulation: taking temperature with probe. Opening juice and milk containers. Opening silverware, soap packages. Handling CS tags. Using writing instruments.
Bed lock and cardiac chair - at least 50lbs of pressure.
Hydraulic tub lift -at least 50lbs of pressure.
Environmental Factors (Time Spent)
Inside hours: up to 12
Outside hours: 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors
Special Hazards: Chemical -drugs/work with patients receiving chemotherapy-Explosive-oxygen; Radiation-cesium implants and radioactive iodine therapy direct radiation for radiology equipment; mechanical- use of Hoover lift bed scales, motorized wheelchairs, bathtub lift chair.
Gowns, gloves, goggles, masks, HEPA masks for TB.
USD $19.02 - USD $23.46 /Hr
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