Mid-Market Sales Engineer (AMER - East)

United States Digital Space LLC; Boston (MA); Hybrid; USD 118,000 - 157,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

Stock equity (RSUs) and ESPP

Career development and training

Inclusive culture

Job summary

Datadog is seeking a Mid-Market Sales Engineer in Boston to provide technical expertise through sales presentations, product demos, and real-world evaluations. You’ll qualify opportunities, collaborate with cross-functional teams, and advocate for customers while guiding them through trials.

The role emphasizes observability focus, strong communication, ability to present to diverse audiences, and travel up to 25%, with a competitive salary and equity package.

Qualifications

• Minimum of 1.5 years in a Sales Engineering role.
• Prior observability experience.
• Ability to articulate business benefits and technical advantages of the offering.
• Strong written and verbal communication, able to present to varied audiences.
• Willingness to travel up to 25% and sit for long periods.
• Comfortable delivering demos to external customers or internal teams.

Responsibilities

• Partner with the sales team to articulate value proposition to customers.
• Continuously learn new technology to build competitive knowledge.
• Assist with technical discovery on key accounts and opportunities.
• Deliver tailored product and technical presentations with potential clients.
• Help clients evaluate the platform and resolve roadblocks.
• Own technical engagement during trial phases and communicate value.
• Engage with customers and teams regarding product feedback and competitive landscape.

Skills

Observability experience

Sales engineering

Technical presentations

Customer engagement

Business value articulation

Executive communication

Travel readiness

Job description

As a Mid-Market Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, elevate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you!

At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the sales team to articulate the overall the company value proposition, vision and strategy to customers
• Continually learn new technology to build competitive knowledge, technical skill, and credibility
• Assist with technical discovery on key accounts and opportunities
• Deliver tailored product and technical presentations with potential clients
• Help clients evaluate the platform and assist when they run into roadblocks.
• Own technical engagement with customers during the trial phase. This entails communicating the company’s value throughout an evaluation and working with customers on any identified issues or concerns to successful conclusion
• Proactively engage and communicate with customers and the company business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Someone with a minimum of 1.5 years experience in a Sales Engineering role
• Previous Observability experience
• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of the company’s offering
• Able to work with all levels of clients from SREs/Developers up to Executives in communicating technical and business value and differentiators
• Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams
• A proven track record of engaging in complex deals (ie. multiple teams, applications & stakeholders, champion building, competitive bake-offs/replacements) requiring strategic execution
• A strong background and understanding of technical infrastructure, cloud environment, and security
• Able to sit up to 4 hours, and traveling to and from client sites
• Able to travel via auto, train or air up to 25% of the time

the company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

#LI-Hybrid

the company offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

$118,000 - $157,000 USD

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regarding race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

the company endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to the company as part of your application will be processed in accordance with the company’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit