Mid-Market Implementation Specialist - EMEA (German speaking)

Ashby, Inc.; États-Unis; À distance; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Education budget

Equipment budget

Stock options

Vacation time

Résumé du poste

Ashby, Inc. is hiring a Mid-Market Implementation Specialist (German Speaking) to lead complex B2B SaaS implementations from kickoff through go-live. You’ll manage 15–20 active projects, coordinating timelines, configurations, and stakeholder expectations.

You will work cross-functionally with Sales, CS, Product, and Engineering, owning the project plan end-to-end and driving successful customer outcomes. A strong German fluency and a proven track record in high-velocity implementations are

Qualifications

• Five+ years in a customer-facing role leading full-cycle B2B SaaS implementations.
• Fluent in German.
• Proven track record managing concurrent mid-market implementations without compromising quality or timelines.
• Autonomy to own end-to-end implementation project plans.

Responsabilités

• Manage 15–20 active mid-market implementations at a time, from kickoff to go-live.
• Troubleshoot complex configurations and advise on best practices for customers.
• Collaborate with Sales, CS, Product, and Engineering to ensure a seamless customer journey.

Connaissances

German

Customer-facing

Program/Project management

Description du poste

Mid-Market Implementation Specialist (German Speaking)Hi! I'm Daryl, and I'm the Manager of High Touch (Mid-Market) Implementations at the company. One of my favorite things about this team is that we're the first real proof point for a new customer; from day 1, we get the hands-on opportunity to show them why they made the right call switching to the company.

The the company team has grown rapidly over the last few years, and we're not slowing down: we added more than 2,100 new customers in the last year alone and now support over 5,000 customers, with ARR growing much faster than 100% year over year. We're expecting similarly fast growth this year, and every one of those new customers needs a thoughtful implementation to actually get value out of the company. We'll share more details once we meet, but you probably have a good idea as to why we're expanding this team!

The Role

We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation from the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the customer!

Six months in, success looks like carrying a full book of 15-20 active implementations, running each customer relationship on your own (kickoff, timeline, follow-through), independently solving complex configuration and workflow challenges, and handling the normal bumps (a slow-to-respond customer, a technical snag, an escalation) without the rest of your book slipping. It also means you're starting to make things better beyond your own accounts: you've found at least one process or documentation gap and fixed it, and you're feeding real customer feedback back to our Product team.

You will achieve this by

• Managing 15-20 active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up along the way
• Getting genuinely comfortable with the in’s and out’s of how our products work, so you can troubleshoot and advise instead of just walking through a checklist
• Advising on what’s worked well for similar customers in the past, challenging assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices
• Partnering closely with cross-functional partners across the business, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward

As you're probably gathering, we're looking for someone who gets energy from both sides of this: the structure of running a tight project plan, and the judgment to rethink that plan when a customer's business genuinely calls for it.

If you have the majority of the following, you could be a great fit for this role

• Are fluent in German
• 5+ years of experience in a customer-facing role, with the majority of your focus on leading full-cycle B2B SaaS implementations
• Proven track record successfully managing concurrent mid-market implementation projects without compromising quality, customer experience, or timelines
• Experience operating with real autonomy and to own the implementation project plans end-to-end
• Comfortable getting into the weeds of complex, multi-module software, and building genuine fluency in how it all fits together
• Resourceful when there's no documented answer; you do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations
• Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory

If you need someone else to do any of the following, then this role is probably not for you

• Independently investigate complex customer questions and become the technical/product subject matter expert during implementations
• Carry more than a handful of accounts at once (this is a high volume role on a team that moves with urgency)
• Own the execution of a project plan, not just its design
• Iterate and improve on existing processes

About the company

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We’ll share more details once we meet. In short, it's the perfect time to join!

The Interview

At the company, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with the Manager, of High Touch Implementations
• 60 min- Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist
• Final Round: 30 min - Cross-Functional Interview with Head of Professional Services
• 30 min - Product Complexity Interview with VP of Customer Success
• 30 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager
• 10 min - Closing Questions with Hiring Manager

Benefits

You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.

You get to sell a product that our prospects & customers are truly excited about.

Competitive compensation is offered.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave the company —do it when you feel financially comfortable.

Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it .

Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

$100/month education budget with more expensive items (like conferences) covered with manager approval

the company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

the company is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.