Mid-Market Customer Account Manager

UKG; North Carolina; On-site; USD 94,500 - 115,500; Full time

Benefits offered by this job

Performance-based incentive compensation plan

Restricted stock unit awards

Comprehensive benefits package

Job summary

UKG, a leader in workforce management, is looking for a Direct Sales professional to support Midmarket Customers in North Carolina. You will develop customer relationships through face-to-face interactions and promote the company's solutions effectively.

The role requires a BA/BS or equivalent and at least four years of experience in direct sales, emphasizing strong communication skills and business acumen.

This position includes travel up to 25% and has a competitive salary of $105,000 annually with performance-based incentives.

Qualifications

• Minimum four or more years of experience in Direct Sales.
• Ability to build and maintain strong business relationships.
• Proficiency in managing customer accounts effectively.

Responsibilities

• Support Midmarket Customers and solidify relationships through face-to-face interactions.
• Develop expertise in Customer’s industry to support best practices.
• Identify sales opportunities and develop proposals aligned with customer needs.

Skills

Strong business acumen

Excellent verbal communication skills

Excellent written communication skills

Education

BA/BS or equivalent in experience

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

Key Responsibilities

• Supporting our Midmarket Customers, solidify customer relationship through regular and frequent face-to-face interactions designed to drive sales growth, including attendance at industry events, trade shows and conferences that are relevant to your customer base.
• Proactively develop, utilize, and increase depth and breadth of expertise with Customer’s particular industry to advise, consult and support Customers on best and next practices in utilization and expansion of services.
• Develop and maintain “greenspace” heatmap and run strategic and appropriate sales campaigns to drive pipeline and ultimately bookings in assigned accounts.
• Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer’s needs.
• Maintain advanced working knowledge of products and capabilities, incorporating technical advances in presentations to end users.
• Develop and maintain Annual Account Plan and Relationship Map for each assigned account collaboratively with internal stakeholders.
• Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in-person meetings and interactions.
• Ensure highly positive customer experiences through existing relationships as transitioned from previous account team or services teams.
• Conduct at least 1 in-person (or virtual if necessary) business review with the customer a year covering adoption, support and roadmap content. Business Reviews should include advise and consultation to customer regarding HR challenges and integration of UKG products. In these business reviews you should also be focusing on “Innovation” by sharing new product offers, new product innovation with effort toward sales.
• Increase customer engagement and participation in high-quality experiences through driving attendance for Aspire at all levels of the client, from Executive to Administrator levels.
• Collaborate with Field Marketing to invite customer and regional partners to appropriate regional events and conduct at least 2 regional events per quarter that combine Networking and UKG or Industry engagement.
• Collaborate with Customer Marketing team to establish customer references and identify individuals to nominate for Insider and Exec Advisory programs as appropriate.
• Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary.
• Proactively monitor health of customer account, identify risks, and collaborate on Save Plans with appropriate teams to facilitate the execution of the plan.
• Maintain accuracy of account Contacts and Account Sentiment in SFDC, including a Rolling 4 Quarter Pipeline in SFDC for all accounts and engage on all assigned marketing qualified leads within 24 hours of assignment.

Basic Qualifications

• BA/BS or equivalent in experience
• Minimum four or more years of experience in Direct Sales
• Strong business acumen
• Excellent verbal and written communication skills

Travel

• Up to 25% travel

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people‑first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation In The Application And Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].

Pay Transparency

The base salary for this position is $105,000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job‑related knowledge, and work location. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits