Mid Market Account Executive - Contact Center

Zoom; Little Rock (AR); On-site; USD 119,000 - 262,000; Full time

Job summary

A leading communication solutions provider in Little Rock is seeking Account Executives specializing in Contact Center sales. The successful candidate will qualify leads, manage client presentations, and develop business within existing accounts. Strong experience in Telephony Contact Center sales and CRM tools is required. This role offers a competitive salary, ranging from $119,600 to $261,500, along with a comprehensive benefits package.

Benefits

Comprehensive benefits program

Work-life balance support

Qualifications

• Experience in Telephony Contact Center Sales is essential.
• Experience leading product/services training and creating sales guides.
• Familiarity with using a CRM tool.

Responsibilities

• Qualifying leads and assessing client needs.
• Creating and managing client presentations and proposals.
• Utilizing solution-selling techniques to guide the sales process.
• Developing business within existing accounts.
• Partnering with sales Account Executives for upselling.
• Creating go-to-market co-sell strategies.
• Collaborating with management on forecasts and market trends.

Skills

Telephony Contact Center Sales

Product/Services Training

Customer Relationship Management (CRM) Tool

Job description

What you can expect

Zoom is looking for Account Executives with specialized experience in Contact Center sales, to partner with direct sales Account Executives to prospect new opportunities and increase sales funnel.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting‑edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer‑centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Qualifying leads and performing needs assessment, engaging technical resources.
• Creating, delivering, and managing client presentations, proposals and coordinating quarterly business reviews.
• Utilizing solution‑selling and value‑selling techniques to effectively guide sales processes to close.
• Developing and maintaining business within existing accounts, managing complex sales situations and sales campaigns.
• Partnering with sales Account Executives to upsell current customers and assist in closing potential customers.
• Developing go‑to‑market co‑sell strategy (internal Zoom, alliance partner & channel partners).
• Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.

What we’re looking for

• Experience in Telephony Contact Center Sales.
• Experience leading others with product/services training; demo and sales guides; learning and training materials.
• Experience utilizing Customer Relationship Management (CRM) tool.

Salary Range or On Target Earnings

Minimum: $119,600.00

Maximum: $261,500.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. For more information, visit our benefits page.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form at https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361 and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.

Apply

We look forward to receiving your application.