Mid County Deli - Food Service Rep - Part Time

H-E-B; Port Arthur (TX); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

H-E-B in Port Arthur, TX is seeking a Food Service Representative to keep the department well stocked and maintained while delivering superior customer service. You will prepare, package, and merchandise fresh products daily, and uphold all food safety and sanitation standards.

In this role you’ll assist customers with selections, take orders in person or by phone, and support Bakery, Deli, and Prepared Foods teams as needed.

Formación

• HS Diploma or GED or equivalent - Required
• Completion of Company Orientation - Required
• Food safety and sanitation training - upon hire - Required
• Knowledge of computer systems and equipment (e.g., PC, scales, label machine) - Required
• Strong customer service skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Responsabilidades

• Provide superior customer service to shoppers
• Take orders from customers by phone or in person
• Answer questions about products and assist with selections
• Prepare, package, and merchandise fresh products daily
• Slice, package, label, rotate, and cull products as needed
• Use suggestive selling techniques to meet customer needs and increase department sales
• Clean and sanitize display cases and maintain equipment
• Comply with H-E-B food safety and sanitation standards
• Follow department and store operating procedures
• Record production and assist in production planning for Bakery
• Manage service counters and use ordering systems for Deli
• Perform sanitation and maintenance on slicers and related equipment
• Educate customers on product preparation and reheating instructions
• Perform inventory and preparation tasks for Prepared Foods

Conocimientos

Strong customer service skills

Communication skills

Reading and writing skills

Planning and organizing

Ability to work in a fast-paced

Knowledge of computer systems

Educación

HS Diploma or GED

Herramientas

Ordering system applications

Label machine

Descripción del empleo

Responsibilities

Job Summary:

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Key Responsibilities & Essential Functions:

Customer Service:

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Food Service / Production:

• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales:

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety:

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Additional Department-Specific Responsibilities:

BAKERY:

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

DELI:

• Takes care of service counter Customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers

PREPARED FOODS:

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods

  The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

  Qualifications & Key Requirements:

  Age Requirement:

  • 18+

  Knowledge/Skills/Abilities:

  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
  • Strong customer service skills - Required
  • Communication and interpersonal skills - Required
  • Reading and writing skills - Required
  • Planning and organizing skills - Required
  • Ability to work in a fast-paced environment - Required

  Education:

  • HS Diploma or GED or equivalent - Required

  Licenses/Certifications:

  • Completion of Company Orientation - Required
  • Food safety and sanitation training - upon hire - Required

  Physical Demands & Working Conditions:

  • Function in a fast-paced, retail environment, in detailed and precise tasks
  • Work with Customers, staying attentive to their needs
  • Perform the following, based on your Department:
  • Bakery:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, reach at shoulder, bend
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
  • Deli:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, stoop
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
  • While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
  • It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

  The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Last revised: 8/1/2021