Microsoft Solutions Specialist

SHI; Austin (TX); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Health, wellness, and financial benefits

401K

Continuous professional growth opportunities

Job summary

A leading IT solutions provider in Austin, TX, seeks a Microsoft Solutions Specialist to drive sales of Microsoft products. The role involves managing customer engagement, supporting sales, and collaborating on strategic agreements. The ideal candidate will have a Bachelor's degree and 1-3 years of relevant experience, and a willingness to travel up to 10%. This position offers a competitive salary range of $70,000 to $150,000, depending on experience, alongside comprehensive health and financial benefits.

Qualifications

• 1-3 years of experience in Sales, Sales Support, or IT.
• Ability to articulate security technologies and address customer challenges.
• Skilled in providing guidance and mentorship.

Responsibilities

• Identify customer needs and recommend Microsoft solutions.
• Manage ongoing customer engagement on Microsoft products.
• Assist in training sales teams on Microsoft offerings.

Skills

Sales expertise

Customer Relationship Management software

Security technologies knowledge

Digital tools proficiency

Education

Bachelor’s Degree or relevant work experience

Tools

Microsoft Office Suite

Cisco tools

Job description

**Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.****Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:**# **Job Summary**The Microsoft Solutions Specialist is the subject matter expert for SHI's Microsoft Customers. The Microsoft Solution Specialist identifies customer needs and requirements and recommends appropriate solutions for Microsoft products. Therefore, we look to expand our Microsoft Solutions team by adding an experienced resource to manage and improve our current performance in the following areas: CSP and EA management, SHI Professional and Managed Services, and CSP Strategic growth. This position is a hybrid position that reports to Austin, TX as required for business needs as determined by SHI management.**Role Description*** Primary focus on retention and growth sales of strategic Microsoft Agreements.* Support sales with customer engagements as the Microsoft subject matter expert* Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups* Works with customers to determine ideal business outcomes and position SHI professional managed service offerings* Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.).* Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products.**Behaviors and Competencies*** Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.* Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.* Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.* Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.* Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.* Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.* Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.* Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.* Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.* Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.* Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.**Skill Level Requirements*** The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic* Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic* Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic* Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic* Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic**Other Requirements*** Completed Bachelor’s Degree or relevant work experience required* 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role* Ability to travel up to 10%#LI-LR1The estimated annual pay range for this position is $70,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status* **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.*** **Continuous professional growth and leadership opportunities.*** **Health, wellness, and financial benefits to offer peace of mind to you and your family.*** **World-class facilities and the technology you need to thrive – in our offices or yours.*** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.* Continuous professional growth and leadership opportunities.* Health, wellness, and financial benefits to offer peace of mind to you and your family.* World-class facilities and the technology you need to thrive – in our offices or yours.