Microsoft Dynamics 365: CE Senior Technical Architect

Western Computer; Oxnard (CA); Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Stellar Salary: 140k–170k USD

Healthcare Benefits

401(k) Retirement Plan

Generous Paid Time Off

Remote Work Flexibility

Job summary

Western Computer is seeking a CE Technical Architect to design and deliver Dynamics 365 CE and Power Platform solutions for clients in the United States. You will lead architecture, development, and integration efforts while guiding presales and client engagements.

The role requires deep CE, Dataverse, and Azure integration expertise, plus strong leadership and communications skills to align business goals with technical delivery.

Qualifications

• Bachelor's degree in CS/IT/Engineering or equivalent experience.
• 5+ years of experience implementing Microsoft Dynamics CRM/Dynamics 365 CE solutions.

Responsibilities

• Design, configure, and deploy Dynamics 365 CE solutions across Sales, Service, Field Service, and Marketing.
• Lead technical discovery sessions, workshops, and solution design engagements.
• Oversee development, integrations, and ALM practices across Power Platform.
• Architect and support CE–ERP integrations and Dual-write patterns.
• Guide presales and provide technical guidance during proposals.
• Ensure security, scalability, and maintainability of solutions.

Skills

Dynamics 365 CE

Power Platform

Dataverse

Azure Integration Services

C# development

JavaScript/TypeScript

Power Automate

REST APIs

Azure DevOps

ALM practices

Leadership

Client-facing

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

KingswaySoft

Celigo

Azure Logic Apps

Azure Functions

Azure Service Bus

Job description

The Role

The CE Technical Architect is a senior technical leader responsible for designing, building, and delivering Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. This role combines deep technical expertise with client-facing consulting skills, helping organizations transform sales, service, marketing, and field operations through scalable, secure, and integrated solutions.

The ideal candidate brings strong experience across Dynamics 365 CE, Power Platform, Dataverse, integrations, and application lifecycle management (ALM), while serving as a trusted advisor to clients, project teams, and executive stakeholders. This individual will lead technical solution design, oversee development activities, guide integration architecture decisions, and support presales efforts.

Key Responsibilities

Solution Design & Architecture

• Design, configure, and deploy Dynamics 365 CE solutions across:
• Sales
• Customer Service
• Field Service
• Marketing/Customer Insights
• Dataverse
• Translate business and functional requirements into scalable technical architectures and solution designs.
• Partner with Solution Architects, Functional Consultants, Business Analysts, and Project Managers to ensure successful delivery.
• Lead technical discovery sessions, workshops, fit-gap analyses, and solution design engagements.

Development & Customization

• Design and develop custom CE components, including:
• C# plugins
• Custom workflow activities
• JavaScript client-side customizations
• Custom APIs
• Power Automate flows
• Architect and oversee broader Power Platform solutions including:
• Model-driven applications
• Canvas applications
• Power Pages
• Dataverse customizations and extensions
• Establish development standards, coding practices, and governance frameworks.
• Conduct design reviews, code reviews, and performance optimization activities.

Integration Architecture

• Architect and support integrations between Dynamics 365 CE, ERP systems, and external applications.
• Lead Dual-write implementations between CE and Finance & Supply Chain Management, including:
• Table and field mapping
• Initial synchronization setup
• Monitoring and troubleshooting sync issues
• Performance optimization
• Conflict resolution
• Architect Business Central integrations using:
• Standard Dataverse connectors
• Power Automate
• Custom API-based integrations
• Build and support integrations utilizing:
• KingswaySoft
• Celigo
• Azure Logic Apps
• Azure Functions
• Azure Service Bus
• REST APIs and middleware platforms
• Advise clients on the most appropriate integration pattern based on data ownership, transaction volume, latency requirements, scalability, and long-term maintenance considerations.

Data Migration & Deployment

• Design and execute data migration strategies for CE implementations.
• Lead deployment planning and release management activities.
• Implement Application Lifecycle Management (ALM) strategies using:
• Azure DevOps
• Power Platform Pipelines
• Managed solutions
• Solution layering best practices
• Establish Dev, Test, UAT, and Production deployment frameworks.

AI & Copilot Solutions

• Design and deploy Copilot Studio agents and AI-powered experiences for:
• Sales teams
• Customer Service teams
• Field Service organizations
• Evaluate emerging Microsoft AI capabilities and recommend practical client use cases.
• Architect integrations between Copilot experiences and enterprise business systems.

Technical Leadership

• Serve as the primary escalation point for complex technical issues and architecture decisions.
• Promote solution quality, scalability, security, and maintainability throughout project lifecycles.
• Collaborate closely with ERP architects and consultants on cross-platform solutions spanning CE, Business Central, and Finance & Supply Chain Management.

Presales & Business Development

• Support sales and presales activities through:
• Solution demonstrations
• Discovery workshops
• Technical assessments
• Statement of Work (SOW) development
• Effort estimation and scope definition
• Provide technical guidance during proposal and solutioning phases.
• Act as a trusted advisor to clients, prospects, and internal stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
• 5+ years of experience implementing Microsoft Dynamics CRM/Dynamics 365 CE solutions.

Deep expertise with

• Dynamics 365 CE
• Power Platform
• Dataverse
• Azure Integration Services
• Strong development experience using:
• C#
• .NET
• JavaScript/TypeScript
• Power Automate
• REST APIs
• Experience designing and supporting enterprise integrations.
• Experience with Azure DevOps and modern ALM practices.
• Strong communication, presentation, and client-facing consulting skills.
• Ability to lead technical teams and influence architecture decisions.
• Experience connecting with Dynamics 365 Finance & Supply Chain Management and/or Business Central.
• Preferred: Expertise in Dual-write architecture and troubleshooting.
• Preferred: Experience with KingswaySoft, Celigo, or similar integration platforms.
• Preferred: Experience designing Copilot Studio and AI-based business solutions.
• Microsoft Certifications such as:
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power Platform Developer Associate
• Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
• Relevant Azure certifications

Perks

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $140k - $170k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!