Microsoft D365 Customer Engagement Manager

RSM US LLP; Chicago (IL); On-site; USD 107,000 - 215,000; Full time

Job summary

RSM US LLP in Chicago seeks an experienced Program Manager to lead and deliver complex projects across the lifecycle, coordinating teams, budgets, and schedules to achieve business goals.

You will drive CRM initiatives, perform cost-benefit analyses, report to the Program Director, and manage risks and stakeholder communications.

Ideal candidates have 5–8 years of tech-project leadership, strong analytical skills, and a proven ability to guide teams through change; PMP preferred.

Qualifications

• 5-8 years of experience leading technical teams with project management and systems/technology development
• Proven experience implementing and managing CRM solutions within budget, scope and cost: Microsoft Dynamics CE
• Proven leader capable of assembling, leading, and motivating high-performing teams
• Proven business-facing skills
• Solid understanding of financial analysis and planning
• Ability to multi-task and drive multiple responsibilities
• Strong understanding of technology and ability to learn new technologies
• Proven experience in influencing, leading teams and driving change
• PMP certification desired

Responsibilities

• Planning, coordination, and execution of all aspects of assigned projects throughout the lifecycle
• Establishing Cost Benefit Analysis through required phases of the project
• Regular communication of project status, risk, and issues to Program Director and stakeholders
• Project planning including assembling teams, assigning deliverables, and developing plans, schedules, and budgets
• Managing objectives, budget, schedule, resources, and deliverables to support business goals
• Revise project plan to meet changing needs following SDLC
• Manage all aspects of CE implementations

Skills

Project leadership

CRM implementation

Financial analysis

Stakeholder mgmt

Communication skills

MS Office proficiency

MS Project proficiency

Change management

Education

Bachelor's degree in a related field

PMP certification

Tools

Microsoft Dynamics CE

Job description

Key Responsibilities:

• Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
• Establishing Cost Benefit Analysis through required phases of the project.
• Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
• Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
• During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
• Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
• Responsible for managing all aspects of CE implementations.

Basic Qualifications:

• Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
• Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
• Proven leader with the ability to assemble, lead, and motivate high performing teams.
• Proven business facing skills.
• Solid understanding of financial analysis and planning
• Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
• Strong understanding of technology, ability to learn new technologies and applying them.
• Proven experience in influencing, leading teams and driving change.

Preferred Qualifications:

• Superior verbal and written communication skills
• Strong stakeholder management skills
• Strong critical thinking and problem-solving skills.
• Intermediate to advanced Microsoft Office skills
• Proficient with MS Project or related tool
• PMP certification desired

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

Compensation Range:

Compensation Range: $107,000 - $214,500

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Why work at RSM?

At RSM, we accomplish meaningful work and make an impact on the world around us. We work hard to fully understand our clients and work even harder to understand and identify your unique skills. We celebrate the differences among us and empower our talented professionals to grow forward, both personally and professionally. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.

If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).

If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records.

For those living in California or applying to a position in California, please click here for additional information.