Microsoft 365 and Records Support Manager, Environmental Health (Project/Program Manager III)

King-County,-W; Seattle (WA); On-site; USD 110,000 - 140,000; Full time

Job summary

King County Public Health – Environmental Health Services Division seeks a Microsoft 365 and Records Support Manager to lead modernization of MS365 use, improve records handling, and provide training and change management support for across-division collaboration.

Based in Seattle, you will partner with division programs and King County IT to implement MS365, SharePoint, and Teams solutions, develop plans, ensure security and compliance, and deliver measurable improvements.

Qualifications

• Two+ years of experience with Microsoft 365, SharePoint and Teams, plus Power Automate.
• At least one year of records management experience.
• Two+ years of experience in project planning and management.
• Ability to build systems and cross-division collaboration across teams.
• Knowledge of change management principles and practices.
• Experience creating process maps and technical documentation.
• Experience training end users with varied learning styles and skills.
• Strong written and verbal communication; ability to work with diverse populations.

Responsibilities

• Serve as the Project/Program Manager for the EHS division’s consistent use of MS365 tools across division programs/teams.
• Coordinate the division’s effort for consistent record management, including digital and physical documents.
• Develop workplans for records management and SharePoint site management with prioritization.
• Develop, manage, and execute implementation plans for business continuity and end-user acceptance.
• Coordinate with Public Health and King County IT to ensure alignment with compliance and security requirements.
• Develop job aids and training to ensure users can effectively use SharePoint and Teams.
• Provide training opportunities and share best practices for SharePoint owners across teams.
• Plan and implement updates to MS365 tools and initiate new uses as needed.
• Develop and implement effective communications plans and change management strategies.

Skills

MS365 Suite

SharePoint

Teams

Power Automate

Change management

Training & user support

Records management

Security & permissions

Tools

Tyler Enterprise Permitting

SharePoint admin tools

Job description

Are you a project manager that enjoys planning, leading, and executing large-scale projects? Do you have a strong technical aptitude for productivity applications and records support along with experience with change management? If so, Public Health – Environmental Health Services Division is seeking a Microsoft 365 and Records Support Manager (Project/Program Manager III) to join its innovative team! Our ideal candidate would bring strong Microsoft 365 technical expertise along with quality improvement and change management skillsets to modernize Environmental Health’s use of cloud-based tools and records management. This role will improve how Environmental Health organizes, maintains, and accesses critical records that support operations across the division using Microsoft 365, Tyler Enterprise Permitting and Licensing, and other systems such as archiving.

Position Summary

This position will support the Environmental Health Services (EHS) Division with modernizing its records management and supporting programs with use of Microsoft 365. Public Health and EHS rely heavily on the use of Microsoft 365 (MS365) tools in our work, in particular SharePoint and Teams. This project will work closely with EHS sections and teams to maximize and streamline use of MS365 tools for our business operations, internal communication, and internal and external collaboration, while aligning with King County and Public Health compliance, and security policies. This position will assist teams with effective and efficient use of MS365 tools, engage in robust communication, provide support and training for EHS’s workforce, and utilize change management strategies throughout.This position is a member of the Continuous Improvement team.

Background

Through the work of over 190 dedicated employees, the Environmental Health Services Division promotes healthy and equitable environmental conditions and prevents disease through sanitation, safe food, air, and water, and reduction of exposure to hazardous materials. In addition to permitting and inspecting public pools, spas, pet businesses, plumbing installations, on-site septic systems, and solid waste facilities, the division also works in partnership with community to address unhealthy environmental conditions and leads the department’s climate change efforts. Our vision is healthy, safe, and vibrant communities that are free of health disparities based on race, gender, or economic status. The Division’s core values include equity and social justice, integrity, community service, collaboration, a supportive work culture, and learning from each other and the communities we serve.

To learn more, please visit https://www.kingcounty.gov/ehs.

Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx.

Work Schedule

The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening/weekend work may be required. Alternative work schedules may be considered. This position is not subject to the Fair Labor Standards Act (FLSA) and is not overtime eligible.

Work Location

This position is based at the Chinook Building located in downtown Seattle at 401 Fifth Avenue, Seattle, WA, 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

• Serve as the Project/Program Manager for the EHS division’s consistent use of MS365 tools across division programs/teams.
• Coordinate the division’s effort for consistent record management, including digital and physical paper documents.
• Work with division programs and teams to assess records management opportunities and challenges and identify consistent and actionable approaches.
• Support stability and security of SharePoint sites and Teams channels across the division.
• Work with division programs and teams to assess how MS365 tools can best support business needs, identify existing issues, and anticipate future issues with using MS365.
• Collaboratively develop workplans for records management and SharePoint site management, including prioritization, and maintain flexibility to address emergent issues.
• Develop, manage, and execute implementation plans to ensure business continuity, effectiveness, and end user acceptance.
• Manage issues found during development and testing; identify and implement mitigations and solutions.
• Coordinate with Public Health and King County IT to ensure alignment with compliance and security requirements for records management and use of technology.
• Develop job aids and training to ensure users can effectively use and maintain their work within SharePoint and Teams.
• Provide training opportunities to share SharePoint and Teams best practices. Create opportunities for SharePoint owners within teams/programs to problem-solve and share best practices.
• Coordinate with impacted teams to plan and implement updates to existing use of MS365 tools, and initiate new uses of MS365 tools.
• Develop, manage, and execute effective communications plans.
• Develop and implement change management plans.
• Research, develop, and write decision proposals and decision packages for management.

Minimum Qualifications:

• Commitment to and knowledge of racialequity and social justice principles and practices.
• At least two (2) years of experience with the Microsoft 365 suite of applications, in particular SharePoint and Teams, and Power Automate, and the associated security and permissions-based requirements to ensure functionality and stability.
• At least one (1) year of experience with records management.
• At least two (2) years of experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
• Ability to build systems, structures and a broader level of expertise across the division reducing reliance on the support manager's position.
• Knowledge of and experience with change management principles.
• Experience developing process maps, job aids, and other technical documentation.
• Experience training and supporting customers with varied learning styles and skillsets.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Experience developing and implementing training and change management plans and drafting associated communications.
• Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
• Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; ability to manage conflict and defuse high-tension situations comfortably.

Desired Qualifications:

• Experience with quality improvement processes.
• Experience with quality assurance and end user monitoring.
• Experience with Public Health.
• Experience with applying race and social justice principles to projects or processes.
• Experience with the government cloud.
• Certifications and/or demonstrated coursework in change management and/or project management; Microsoft 365 tools such as SharePoint and Teams.

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Salyse Duckworth at [e-mail].

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Necessary Special Requirements

• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Union Membership

This position is not represented by a labor union.

Contact

If you have questions or would like more information about the recruitment process, please contact Salyse Duckworth, HR Analyst at [e-mail].